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Your Frequently Asked Questions
Here are some of Away Resort’s most commonly asked questions. If the question you’re looking for isn’t here then please get in touch with your query and we will do our best to answer it as soon as possible.
As long as the availability is there then yes, you can upgrade your holiday booking at any one of our parks and simply pay the difference. All you need to do is call one of our Holiday Heroes on 01442 50 88 50 and they will be more than happy to assist you with your upgrade request.
Find the nearest staff member if they aren’t first aid trained themselves they will be able to contact someone who is.
Mill Rythe, Tattershall Lakes and Whitecliff Bay all have cash point on park located near the entertainment complex.
The nearest cash point to Barmouth Bay is the Sands Complex opposite the park.
The nearest cash point to Mersea Island is approx 2 miles away at Spar on West Mersea.
No smoking in all accommodation and there is designated smoking areas around park and in the facilities.
You can hire a travel cot or iron for a £10 charge and £10 deposit which you get back on your departure. Unfortunately we do not hire out hair dryers.
Yes, if you call the guest service team on 01442 508850 they can help you with any amendments you want to make.
Allocation is not done until the day of your arrival. You can request to be in a certain area but unfortunately it is something we can never guarantee.
For all holiday types check out is at 10am.
We do not have the option for a late check out service.
Each accommodation varies on timings please click here to find out exactly what time you can check in to your accommodation.
You are more than welcome to arrive on park before your check-in time and collect your passes to start enjoying the facilities.
Please note: Unfortunately we do not have the option to check-in before the allocated times.
If you are staying in any of our self-catering parks then we advise you to bring; tea towels, towels, toiletries and of course your food.
All our self-catering accommodation as a standard comes with a fully equipped kitchen, a little fairy bottle and sponge, kettle and a toaster.
If you are staying at Mill Rythe we advise to bring all above minus the food! As Mill Rythe offers half board and full board breaks.
Please call us on 01442 508850 if you have any queries.
Unfortunately we do not allow non-guest or day visitors to use any our facilities on park. This also included the bar, restaurant, on park events and outdoor cinema too. We do apologises for the inconvenience caused.
We welcome a maximum of 2 dogs per dog friendly accommodation at Barmouth Bay, Mersea Island, Whitecliff Bay and Tattershall Lakes only.
Guests who are wishing to bring their dogs into their accommodation will cost £30 per break.
We also welcome dogs on our camping or touring fields at Whitecliff Bay and Tattershall Lakes. Dogs are charged at £1 per dog, per nights.
We have WiFi hotspots at all of our parks excluding Mill Rythe where WiFi is only available in the main lobby area and complex.
There is a free WiFi option which offers unlimited data but limited speed which you can connect as many devices as you want to it. Due to the limited speed, this is better used for casual internet browsing, Facebook and Twitter and checking emails. It is not recommended for HD video streaming, video games and downloading of large files.
We also offer a Premium WiFi options which boasts higher speeds. The options are:
To connect to the park WiFi, simply log into the Guest Network and following the on-screen prompts to register your device. If any troubles with connecting please check with the park’s reception who will be more than happy to assist.
Entertainment can vary by park and date. Tattershall Lakes, Mill Rythe and Whitecliff Bay offers evening entertainment for most of the year. You can view the entertainment by park by clicking on the park links. Mersea Island offers limited entertainment with weekend cabaret acts. Barmouth Bay currently does not offer evening entertainment but does have a nearby entertainment complex at the entrance of the park.
A full entertainment guide will be provided on arrival at the selected parks.
Entertainment Passes are included in the cost of your holiday when booking directly with us. This provides access to the selected park facilities, evening entertainment*, PLAY activities and more. We charge for certain activities as we want you to have the very best experience and by paying a little, we can enhance activities a lot!
For those who book with third parties, entertainment passes can be purchased at the park’s reception. Prices are dependent on duration and time of year:
3-4 nights in a 6 berth – £35
3-4 nights 8 berth – £45
7 nights 6 berth – £69
7 nights 8 berth – £89
3-4 nights in a 6 berth – £25
3-4 nights 8 berth – £33
7 nights 6 berth – £49
7 nights 8 berth – £66
These prices are for the caravan party, not per person.
There are two ways to book a holiday. You can either book online via our website or alternatively you can call us on 01442 508850.
We now have Any Day Arrivals available at all of our self-catering parks up until March 31st 2017. After this date it is important to note that all breaks across all our parks work on a three night minimum from Friday, four nights from Monday or seven nights from Friday, Saturday or Monday only. (includes Glamping)
This rule does not apply for Touring & Camping, you may come and stay whenever you like.
Yes, all our parks offer disabled friendly facilities. For more information please click here.
Bike hire is available directly on park for Mill Rythe and Tattershall Lakes only.
However, Barmouth Bay and Whitecliff Bay have bike hire facilities nearby. Please pop in to the Guest Services, they would be more than happy to help you arrange this.
Yes, we have onsite parking available at all our parks and all are free to use throughout your stay.
Activities can be booked in advance during peak times on our new online system (Mill Rythe, Tattershall Lakes Whitecliff Bay only). Or alternatively can be booked on the day of your arrival up to an hour before the activity at Guest Services for Barmouth Bay(Summer holidays only), Whitecliff Bay and Mill Rythe or the Sports and Leisure center for Tattershall Lakes. Please note activities do get booked up quickly during busy periods, so please book as soon as you can to avoid disappointment.
All five of our locations offer beaches on park or nearby.
Barmouth Bay, Whitecliff Bay and Merseahave stunning beaches on their doorstep.
Tattershall Lakes has a new beach area perfect for a splash about and lounge.
Mill Rythe has a beach 5 minutes drive from the park. Or why not enjoy the coastal path down to the sea front which is a 30 minute walk.
Yes we do, however they must be raised off the grass with no damage to the grounds.
We offer a great range of accommodation types to suit your needs. Please see below for more details.
Caravans and Lodges are both available at Barmouth Bay, Tattershall Lakes and Whitecliff Bay.
Touring and Camping available at Tattershall Lakes and Whitecliff Bay
Glamping is available at Tattershall Lakes and Whitecliff Bay
Chalets available at Whitecliff Bay only.
Rooms available at Mill Rythe only.
Yes you can! We now offer our fantastic guests a chance to pay off their balance online by clicking the Manage my Booking tab highlighted on the top right hand of the page. Or alternatively simply call us on 01442 50 88 50 and you can bay your balance over the phone.
Not just that, but you can now Pay by Installments to make it even more affordable to pay off your holiday with Away Resorts.
Unfortunately, currently not available for Mill Rythe.
We welcome dogs at Whitecliff Bay, Tattershall Lakes, Barmouth Bay and Mersea Island in our Value grade accommodation. Or of course, on our touring and camping areas. Restricted to two dogs per accommodation/pitch. Dogs listed on the dangerous dog acts unfortunately are not welcome, please see our terms and conditions.
We advise all our guests to bring towels and tea towels to their self-catered accommodation.
Alternatively, you can ask your questions on Facebook and we’ll be able to get in touch even quicker.