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On your arrival…
Check in times and other important information when you arrive on park
Check in times
Check in times for self-catered accommodation vary by grade, which is listed here
| Value | Comfort | Superior | Luxury | Exclusive | Glamping | Touring |
| 4pm | 4pm | 4pm | 4pm | 2:30pm | 4pm | 11am |
Please note, check out time for all holidays is 10am!
What to do when you get to park
We can’t wait to welcome you for your Away Resorts holiday. So that you can dive right in and start having fun straight away, we wanted to give you a few pointers for your arrival. Once you’ve arrived, head to Guest Services which will be clearly signposted. From there, our Holiday Heroes will check you in and give you all the information you need. If you could bring your booking confirmation, or reference number that would be fabulous!
Please note, check out time for all holidays is 10am!
Important information...
Touring, camping & glamping
All touring and camping check in times are from 11am across our parks. If you’ve gone for something a bit fancier and are staying in our glamping accommodation, your check in time is from 4pm onwards.
Frequently Asked Questions
What food shall I bring?
Our parks (excluding Barmouth Bay, Boston West and Mill Rythe) have their own on site shops… from picking up the morning essentials to fixing up a delicious evening dinner, our shops are stocked with everything you need to make your holiday enjoyable. You can also arrange to have a food shop delivered to park, please ensure the time slot is after your check in time.
Please note that parks will take no responsibility for your order and it is down to yourselves to arrange delivery and collection of your items!
What’s included in my accommodation?
You can check exactly what is included in your accommodation grade by visiting this page.
- Fresh bedding is included in ALL types of accommodation with Away Resorts
- Towels are provided in Exclusive grades of accommodation across our parks
- We provide some washing up essentials in our self-catered accommodation options, however we’d advise that bringing an extra tea towel wouldn’t hurt.
- We’ll give you a handy welcome booklet on your arrival, which is packed full of local attractions and services.
What if I arrive late?
If you’re planning to arrive to park outside of our Guest Services opening times, please give our Out of Hours team a call so they can meet you with your keys.
- Barmouth Bay: 01341 247810
- Beachcomber: 07791 084586
- Boston West: 07707 131645
- Mersea Island – 07749 609709
- Mill Rythe: 07958 604545
- Sandy Balls: 01425 651251
- St Ives Bay: 01736 751609
- Tattershall Lakes: 07498 575695
- Whitecliff Bay: 07970 929093
What if I arrive early?
We kindly ask that you do not arrive early and depart at your check out time so we can manage the capacity of the park at all times and minimise traffic.
Have any other questions?
Have a little look at some of our most commonly asked questions. If the question you’re looking for isn’t there, please get in touch with us and we’ll come back to you as soon as possible.