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New & Exclusive: Any day arrivals are NOW available ALL YEAR so you can now arrive and leave whatever day you like!*

FAQs and Assurances

Please see our list of frequently asked questions and what we’re doing to ensure your safety and wellbeing for when we re-open on July 6th. If you have any further questions, please don’t hesitate to get in touch or call us.

 

1) I live in Leicester and we’re back on lockdown – what happens to my booking?

Please call our team and they will be happy to help talk through your options. For everyone’s safety please do not travel to the Park.

2) I’m an owner and I live in Leicester

For yours and everyone’s safety, please do NOT travel to park for the next 14 days and until the government has advised it is safe for you to travel again.

3) I am or one of my party members is high risk and does not feel safe to travel

We understand that this must be a very concerning time for you. We are therefore allowing you to move to your break to a different date, free of charge. You will need to re-book to another date within 12-months and please note that if the replacement holiday is of lesser value the difference will be refunded by us. Should the holiday be of greater value then the difference is payable by you.

4) I have symptoms and need to self-isolate?

You must not travel to the Park. We will allow you to move to your break to a different date, free of charge. You will need to re-book to another date within 12-months and please note that if the replacement holiday is of lesser value the difference will be refunded by us. Should the holiday be of greater value then the difference is payable by you.

5) I do not feel comfortable about travelling.

We understand that this is a very concerning time for everyone. We are therefore allowing you to move to your break to a different date, free of charge. You will need to re-book to another date within 12-months and please note that if the replacement holiday is of lesser value the difference will be refunded by us. Should the holiday be of greater value then the difference is payable by you. We are also happy to change names on the booking free of charge should someone else wish to travel in their place.

6) I cannot get time off work, my holiday entitlement at this time has been cancelled to get my company back and going again.

We understand that everyone must get back to work where they can. We are therefore allowing you to move to your break to a different date, free of charge. You will need to re-book to another date within 12-months and please note that if the replacement holiday is of lesser value the difference will be refunded by us. Should the holiday be of greater value then the difference is payable by you.

7) I have been made redundant/furloughed due to this and cannot afford to go?

We understand how hard it has been for everyone. We are therefore allowing you to move to your break to a different date, free of charge. You will need to re-book to another date within 12-months and please note that if the replacement holiday is of lesser value the difference will be refunded by us. Should the holiday be of greater value then the difference is payable by you.

8) I work in the NHS and I cannot take a holiday – I am extremely busy working

Firstly, thank you for everything you are doing, you are a hero! You are welcome to move to your break to a different date, free of charge. You will need to re-book to another date within 12-months and please note that if the replacement holiday is of lesser value the difference will be refunded by us. Should the holiday be of greater value then the difference is payable by you.

9) I have coronavirus.

Please do not travel to the park, you will need to re-book to another date within 12-months and please note that if the replacement holiday is of lesser value the difference will be refunded by us. Should the holiday be of greater value then the difference is payable by you.

10) What if I get sick whilst I am on holiday?

Please inform guest services immediately and stay in your holiday Home. The General Manager on the Park will advise next steps.

11) COVID-19 infections have increased, and the Government is putting us back on lockdown – what about my booking?

Under our book with confidence guarantee, you are able to change the date of your break with 12 months of arrival date, hold funds on your account until you are ready to re-book or opt for a full refund.

12) I want to book a holiday home for me and my friends, is this allowed?

Please make sure you follow government advice carefully. Two households are allowed to mix now but please make sure that you social distance as much as possible. We trust you to use your own judgement.

13) When is my balance due?

Final balances for July are due 2-weeks prior to arrival. Balances for August are due 4 weeks prior to your arrival date.

We are pleased to say that we can open some of our restaurant and bar facilities safely and in accordance with Government advice.

1) Can we use all spaces on the park?

Before you stay, we will send you all the information you will need in our pre-arrival emails. Please do make sure you give us your email at time of booking, it is important you read this. This will tell you what to expect on arrival and what is open.
We always ask that you adhere to social distancing rules and keep 2m apart from others outside your ‘bubble.’ Please be respectful of other people’s space.

2) Can we go out and about in the local area?

Yes, of course. There are many local businesses that are happy to be opening safely and would love your support! Again, all we ask if that you are respectful of people’s space and the residents that live close to our parks.

3) We want to come camping, is it safe?

The Government has advised that we can welcome our campers back from 20th July! Social distancing will be required, with minimum numbers allowed in the facilities blocks at any one time. We will be doing regular cleaning checks on all facilities. We ask that you leave the facilities as clean as possible after use, and please be respectful of the people around you.

1) How safe are your Parks?

Your safety is extremely important to us. Please click here to see our book with confidence messaging. This shows you our cleaning procedures & what measures we have put in place around the park.

 

1) Why can’t I book Mill Rythe?

Unfortunately, it is not safe to stay at Mill Rythe Holiday Village at this time and we have closed the park for the foreseeable. We will keep you posted on when we can re-open the park as a self-catered proposition. See our full announcement here.

2) I was due to stay at Mill Rythe – what is next?

Our team are working their way through calls to our current guests with bookings. You will be offered the option to transfer to another park or have a full refund. Thank you for your patience, it is appreciated.

Away Resorts