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New & Exclusive: Any day arrivals are NOW available ALL YEAR so you can now arrive and leave whatever day you like!*

FAQs and Assurances regarding Coronavirus

You will be aware that the Government has made various announcements regarding COVID-19 recently. Please read the following carefully on the stance that Away Resorts is taking to ensure we comply and do our best to help stop the spread of the virus.

Our teams will continue to create the safest possible environment by ensuring we wear appropriate PPE, ensuring all customers wear masks on entry to any facilities, ensuring social distancing is being adhered to and undertaking rigorous cleaning and hygiene procedures.

Please see our list of frequently asked questions and what we’re doing to ensure your safety and wellbeing at our holiday parks. If you have any further questions, please don’t hesitate to get in touch or call us.

There are more than six people in my party – can we still come? (England only)

  • If you are a family in a household of more than six, this is fine
  • Households and support bubbles bigger than six can socialise/stay together – but not with anyone else at the same time
  • Gatherings are allowed, provided they are socially distanced, but only in groups of up to six (so for example, if you are a family of four you can still meet with nan & grandad!)
    • The rule applies to all ages
    • The rule applies both indoors (holiday home accommodation and venues) and outdoors

I want to/am due to stay in a group of 6 but we are all from different households, is this OK?

If you are staying at any of our England parks then this is OK. Up to six people, including children and adults.

There are more than six people in my party – can we still come? (Wales only)

  • If you are a family in a household of more than six, this is fine
  • Gatherings are allowed, provided they are socially distanced, but only in groups of up to six
  • Gatherings of up to 30 people outside are aloud if social distancing remains in place
  • People can form a single extended household from four other households, but only six of those can be inside at any one time.
    • The rule only applies to those age 12+
    • The rule applies to indoor only (holiday home accommodation and venues)

If you have booked with us as a party or group of more than 6 people, please ensure you are following this Government advice. If you would like to give us a call on 01442 508 850 to discuss options (Mon to Fri 9am – 7pm, Sat to Sun 10am – 6pm). We will be happy to move your booking to a future date*

*Subject to availability. If the cost of the future booking is less, then we will refund the difference. If the cost of the booking is more, than you will be expected to pay the difference.

  • Absolutely! Our bars and restaurants will continue to admit more than six customers inside, but groups of six will have to be socially distant from each other. If you are inside, it will be table service only.
  • ALL bars & restaurants will be closed by 10pm
  • In addition to these new measures, we continue to create the safest possible environment by ensuring all our team wear appropriate PPE, ensuring social distancing is being adhered to and undertaking rigorous cleaning and hygiene procedures.
  • Please make sure you have a mask upon entering and until you are seated. You may be refused entry if you do not have these

 

My town/region is on lockdown – what happens to my booking?

Please call our team and they will be happy to help talk through your options. For everyone’s safety please do not travel to the Park.

If your town/area is not on full lockdown but does have restrictions in place, please follow the appropriate government advice and guidelines. If you are unsure, please call us on 0330 053 7000.

I’m an owner and my town/region are back on lockdown – can I visit?

For yours and everyone’s safety, please do NOT travel to park for the next 14 days and until the government has advised it is safe for you to travel again.

You are high risk or do not feel comfortable travelling?

You can change the name of person on the booking free of charge or move dates subject to £10 admin fee outside of 14 days and 48hrs prior to arrival. New date must be within 12 months of original arrival date. Please note that if the replacement holiday is of lesser value the difference will be refunded by us. Should the holiday be of greater value then the difference is payable by you.

I have COVID-19 – what shall I do?

Please do not travel – you can change the name of the person on the booking, move your dates or opt for a refund free of charge. Proof will be required.  New date must be within 12 months of original arrival date. Please note that if the replacement holiday is of lesser value the difference will be refunded by us. Should the holiday be of greater value then the difference is payable by you.

I can’t get time off work?

You can change the name of person on the booking free of charge or cancel or move dates subject to a £10 admin fee outside of 14 days prior to arrival. The new date must be within 12 months of original arrival date. Please note that if the replacement holiday is of lesser value the difference will be refunded by us. Should the holiday be of greater value then the difference is payable by you.

I have symptoms of COVID – What shall I do?

You can cancel your break or move dates subject to £10 admin fee within 28 days and 48hrs prior to arrival. The new date must be within 12 months of original arrival date. For everyone’s safety, please be sensible and do not travel to the park. Please note that if the replacement holiday is of lesser value the difference will be refunded by us. Should the holiday be of greater value then the difference is payable by you.

I have been made redundant/furloughed and we now can’t afford to come

We ask that you cancel your stay as soon as possible, giving us at least 14 days’ notice where possible. Cancellations at this time are subject to a £10 admin fee.

When is my balance due?

All balances are due 8 weeks prior to arrival.

You can see the full list of what’s open here.

Can we use all areas on the park?

Before you stay, we will send you all the information you will need in our pre-arrival emails. Please do make sure you give us your email at time of booking, it is important you read this. This will tell you what to expect on arrival and what is open.
We always ask that you adhere to social distancing rules and keep 2m apart from others outside your ‘bubble.’ Please be respectful of other people’s space.

Can we go out and about in the local area?

Yes, of course. There are many local businesses that are happy to be opening safely and would love your support! Again, all we ask if that you are respectful of people’s space and the residents that live close to our parks.

1) How safe are your Parks?

Your safety is extremely important to us. Please click here to see our book with confidence messaging. This shows you our cleaning procedures & what measures we have put in place around the park.

 

1) Why can’t I book Mill Rythe?

Unfortunately, it is not safe to stay at Mill Rythe Holiday Village at this time and we have closed the park for the foreseeable. We will keep you posted on when we can re-open the park as a self-catered proposition. See our full announcement here.

2) I was due to stay at Mill Rythe – what is next?

Our team are working their way through calls to our current guests with bookings. You will be offered the option to transfer to another park or have a full refund. Thank you for your patience, it is appreciated.

Away Resorts