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Your Frequently Asked Questions
Here are some of Whitecliff Bay’s most commonly asked questions. If you feel that none of the below answer your questions please use the search bar or alternatively you can contact us and we will get back to you soon as possible.
|Open from July 6th||How we're operating|
|Nab Bar & Eatery||✔||We are OPEN! However for your own safety, please ensure there are no more than 2 households at a table at any one time and a minimum of 1m social distancing is being adhered to at all times. At this time it is first come, first served and we can only offer table service; so sit back, relax and we'll come to you!|
|Nab Bar & Eatery|
|✔||Our takeaway service is available so you can enjoy a pizza and a beer from your holiday home. See here for our menus. Should you wish to order please call us on 01983 874 450 and we will reserve your time slot. Head to the collection point when you arrive. Payment will be taken over the phone so please have your payment card ready.|
|Culver Club||✔||We are OPEN! However for your own safety, please ensure there are no more than 2 households at a table at any one time and a minimum of 1m social distancing is being adhered to at all times. At this time it is first come, first served and we can only offer table service; so sit back, relax and we'll come to you!|
|Entertainment||✔||The Culver Club will be hosting entertainment with a difference, with live shows, streamed from another location, kids entertainment and music displayed on the big screen. We will also be hosting character photo spots for the kids to meet Bear, Scratch and Lucy (from a slight distance of course). Keep a lookout mid July for our surprise street theatre making an appearance round park, too!|
|Outdoor Cinema||✔||We have four showings a week currently running on our outdoor cinema screens; Tuesday, Thursday, Friday and Sunday! Our entertainments team will be there to ensure social distancing is being adhered to so you can safely grab a seat and sit with your family. Weather dependant. Please note; we will not be providing blankets at this time to ensure your utmost safety, so please remember to bring your own.|
|The Shop||✔||Important Information. Our on-site shop remains open for you to be able to get hold of all your everyday essentials. As with other shops at the moment, there are precautions in place and we ask you to adhere to these to ensure the safety of yourselves, other holidaymakers, owners and the park team. You will notice the following measures in place:
Queue management system - Sanitisation station at entrance - Limited capacity - Social distancing - Sneeze screens at tills - Encourage contact-less payments
|Adventure Playground||✔||Our Adventure Playground is open for you and your family to enjoy. However for your own safety, please ensure you are following Government advice around social distancing.|
|The Beach||✔||Great news! Access to our beautiful beach is open as usual for you and your family to enjoy. However for your own safety, and to keep in line with Government advice please ensure you abide to the 1m social distancing guidelines in place.|
|Beach Cafe||✔||The perfect pit-stop for a quick bite to eat before you get back to the sand and the sea! Open most days, 11am-4pm.|
|Outdoor Swimming Pool||✔||Our lovely outdoor pool is open from 11th July! Session bathing will apply, to ensure you can swim safely. Social distancing must continue to be adhered to in and around the pool.|
|Crazy Golf||✔||Great news! You can play a game of crazy golf safely with your family. Please note that all clubs and balls are cleaned in between hire by team members wearing correct levels of PPE.|
|Arcade||✔||Our Arcade is open for you and your family to enjoy. However for your own safety, please use our sanitising stations available and ensure you are following Government advice around social distancing.|
|Guest Services||✔||Opening Times
9am - 6pm (Everyday)
|Holiday Home Sales||✔||Opening Times
9am - 6pm (Everyday)
|Indoor Swimming Pool||➖||Our lovely indoor pool is opening on the 25th July! Session bathing will apply, to ensure you can swim safely and more detail will follow shortly.|
|Soft Play Area||❌||For your own safety, and in line with Government advice, our soft play area is currently closed.|
The beautiful Whitecliff Bay is set across two areas, separated by the road. Wherever you’re pitched, we’re sure that it’ll be the best seaside holiday you’ve ever had! Requests for specific locations can be noted, but are not guaranteed.
We’re able to offer pet friendly units to guests wishing to bring their dogs, and charge from £30 per short break (5 nights and under) and £50 per long break (6 nights or more), per dog. You are also welcome to bring your dog touring & camping, £2 per dog, per night at Tattershall Lakes and Whitecliff Bay.
Up to a maximum of two dogs are allowed per accommodation unit or per caravan and camping pitch. You can find out more about our dog friendly holidays by clicking the link.
Unfortunately we do not allow dogs at Mill Rythe, except for of course guide dogs.
Yes, for the latest selection of children’s food available please visit your preferred parks’ Food and Drink page.
Yes you can hire a highchair for £12 during your online booking.
Yes you can hire a travel cot for £15 and add it to your online booking. Please note cot linen is not provided as most parents prefer to bring their own.
This will depend on the accommodation but caravans can usually only fit travel cots in the lounge area. Lodges can fit travel cots in the double bedroom but can be very tight though they can be placed in the twin bedroom but a bed will have to be removed. Please call 01442 508850 to find out more about fitting a travel cot in your accommodation type and arranging them to be fitted.
Yes, our facilities are heated and maintained to a high standard.
Yes, our facilities are open 24 hours per day. They are regularly cleaned throughout this period by our team on site who follow strict cleaning guidelines and procedures.
Ferries to the island are run by two companies; Wightlink and Red Funnel – all you need to know can be found directly on their website.
Once you’ve booked a holiday with us our holiday heroes can book your ferry for you AND an option to book a ferry online is also available during your booking process.
Getting to us couldn’t be simpler and if you are pulling a caravan or trailer with a boat or jetski on it the roads are wide and there are no narrow lanes to navigate.
The most frequently asked question we get is “Do we need our passports to get on the ferry?” so we thought we would save you all some time and tell you that in fact, you do not need your passport! This is because the Isle of Wight is actually part of the UK.
Dogs are allowed on both Wight Link and Red Funnel ferries free of charge unless you are travelling on a Hi-speed service where a small charge applies unless they are a guide dog. Please note also that you do not need to book dogs on to the ferry however they do need to be kept on a lead at all times when on board; so please ensure they have had some exercise and been to the toilet before boarding.
Please make sure you are at the port terminal no later than 30 minutes prior to ferry departure, however an hour before is best. This is to ensure you have sufficient time to collect your tickets and get in the queue to board.
Both Wight Link and Red Funnel have a lift to ensure disabled passengers can have a comfortable journey on the ferry.
You are able to have a car or motorhome up to 5.5 metres including 6 people. Or you can bring on board a car and towed vehicle up to 14 metres, or a motorhome up to 9 metres, plus 6 people.
We have WiFi hotspots at Tattershall Lakes, Whitecliff Bay, Mersea Island and Barmouth Bay.
WiFi is limited at Sandy Balls and Mill Rythe where WiFi is only available in the complex (or Village Square at Sandy Balls.)
There is a free WiFi option which offers unlimited data but limited speed which you can connect as many devices as you want to it. Due to the limited speed, this is better used for casual internet browsing, Facebook and Twitter and checking emails. It is not recommended for HD video streaming, video games and downloading of large files.
We also offer a Premium WiFi option (excluding Sandy Balls & Mill Rythe) which boasts higher speeds. The options are:
To connect to the park WiFi, simply log into the Guest Network and following the on-screen prompts to register your device. If any troubles with connecting please check with the park’s reception who will be more than happy to assist.
Entertainment can vary by park and date. Sandy Balls, Tattershall Lakes, Mill Rythe and Whitecliff Bay offers evening entertainment for most of the year. You can view the entertainment by park by clicking on the park links. Mersea Island offers limited entertainment with weekend cabaret acts. Barmouth Bay currently does not offer evening entertainment but does have a nearby entertainment complex at the entrance of the park.
A full entertainment guide will be provided on arrival at the selected parks.
Entertainment Passes are included in the cost of your holiday when booking directly with us. This provides access to the selected park facilities, evening entertainment*, PLAY activities and more. We charge for certain activities as we want you to have the very best experience and by paying a little, we can enhance activities a lot!
For those who book with third parties, entertainment passes can be purchased at the park’s reception. Prices are dependent on duration and time of year:
Please note, we cannot guarantee access to all facilities even with passes due to social distancing and safety assurances.
|Berth||4 to 6||8 to 10||4 to 6||8 to 10||4 to 6||8 to 10||4 to 6||8 to 10||4 to 6||8 to 10|
These prices are for the caravan party, not per person.
There are two ways to book a holiday. You can either book online via our website or alternatively you can call us on 0330 053 7000.
Any day arrivals are NOW available ALL YEAR! Yes, that’s peak dates too. Arrive when you want and leave when you want. All we ask is that you stay for a minimum of 2 nights, but apart from that, you can stay as long or as short as you like.
Along with your accommodation, Entertainment Passes are all included in the break’s price and provides everyone in your party full use of our on-park facilities and evening entertainment (if provided)! Certain activities and services may also carry additional charges.
Yes, all our parks offer disabled friendly facilities. For more information please click here.
Bike hire is available directly on park for Sandy Balls and Tattershall Lakes only.
However, Barmouth Bay and Whitecliff Bay have bike hire facilities nearby. Please pop in to the Guest Services, they would be more than happy to help you arrange this.
The closest train station is Brading which is about 3 miles from the train station. From there you can find local taxi numbers to take you to the park.
If you’re arriving by bus, you can walk about 12 mins from Ryde Pier Head Rail Station to Ryde Bus Station. From Ryde Bus Station (East-Bound) take Southern Vectis Bus 8 and that will bring you straight to the park.
From Brading, adjacent to Rowborough Cottages take Southern Vectis Bus 8 towards Sandown, Melville Street and get off at Whitecliff Bay Holiday Park. The park is just a 30 second stroll away.
Activities can be booked in advance during peak times on our new online system (Sandy Balls, Tattershall Lakes and Whitecliff Bay only). Or alternatively can be booked on the day of your arrival up to an hour before the activity at Guest Services for Barmouth Bay (Summer holidays only), Whitecliff Bay or the Sports Leisure centre for Tattershall Lakes and the Forest Hub for Sandy Balls. Please note activities do get booked up quickly during busy periods, so please book as soon as you can to avoid disappointment.
Our park is open all year around. However, we will only have a select number of facilities open.
Our Nab Bar will be open every day until 18th December. Our opening times and food serving hours are below: