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Your Frequently Asked Questions
Here are some of Whitecliff Bay’s most commonly asked questions. If you feel that none of the below answer your questions please use the search bar or alternatively you can contact us and we will get back to you soon as possible.
The beautiful Whitecliff Bay is set across two areas, separated by the road. Wherever you’re pitched, we’re sure that it’ll be the best seaside holiday you’ve ever had! Requests for specific locations can be noted, but are not guaranteed.
We’re able to offer pet friendly units to guests wishing to bring their dogs, and charge from £30 per short break (5 nights and under) and £50 per long break (6 nights or more), per dog. You are also welcome to bring your dog touring & camping, £2 per dog, per night at Tattershall Lakes and Whitecliff Bay.
Up to a maximum of two dogs are allowed per accommodation unit or per caravan and camping pitch. You can find out more about our dog friendly holidays by clicking the link.
Unfortunately we do not allow dogs at Mill Rythe, except for of course guide dogs.
Yes, for the latest selection of children’s food available please visit your preferred parks’ Food and Drink page.
Yes you can hire a highchair for £12 during your online booking.
Yes you can hire a travel cot for £15 and add it to your online booking. Please note cot linen is not provided as most parents prefer to bring their own.
This will depend on the accommodation but caravans can usually only fit travel cots in the lounge area. Lodges can fit travel cots in the double bedroom but can be very tight though they can be placed in the twin bedroom but a bed will have to be removed. Please call 01442 508850 to find out more about fitting a travel cot in your accommodation type and arranging them to be fitted.
Yes, our facilities are heated and maintained to a high standard.
Yes, our facilities are open 24 hours per day. They are regularly cleaned throughout this period by our team on site who follow strict cleaning guidelines and procedures.
Please ensure you have showered before and after using the Hot Tub. This will remove oils, creams, lotions, make up, tans etc, which will seriously affect the water quality if not removed. Please also use the toilet before entering the Hot Tub.
It is also important you take care when entering or exiting the Hot Tub. Please use the bath mat provided and please be aware decking can become slippery when wet. Please replace the lid after use.
And do not immerse your head or swallow the water – this can increase the risk of infection.
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Ferries to the island are run by two companies; Wightlink and Red Funnel – all you need to know can be found directly on their website.
Once you’ve booked a holiday with us our holiday heroes can book your ferry for you AND an option to book a ferry online is also available during your booking process.
Getting to us couldn’t be simpler and if you are pulling a caravan or trailer with a boat or jetski on it the roads are wide and there are no narrow lanes to navigate.
The most frequently asked question we get is “Do we need our passports to get on the ferry?” so we thought we would save you all some time and tell you that in fact, you do not need your passport! This is because the Isle of Wight is actually part of the UK.
Dogs are allowed on both Wight Link and Red Funnel ferries free of charge unless you are travelling on a Hi-speed service where a small charge applies unless they are a guide dog. Please note also that you do not need to book dogs on to the ferry however they do need to be kept on a lead at all times when on board; so please ensure they have had some exercise and been to the toilet before boarding.
Please make sure you are at the port terminal no later than 30 minutes prior to ferry departure, however an hour before is best. This is to ensure you have sufficient time to collect your tickets and get in the queue to board.
Both Wight Link and Red Funnel have a lift to ensure disabled passengers can have a comfortable journey on the ferry.
You are able to have a car or motorhome up to 5.5 metres including 6 people. Or you can bring on board a car and towed vehicle up to 14 metres, or a motorhome up to 9 metres, plus 6 people.
All our Guest Services are open from 9am – 6pm.
In the winter periods the hours reduce from 9am – 5pm
Mill Rythe by Away Resorts is open from 9am – 7pm every day.
We have WiFi hotspots at Tattershall Lakes, Whitecliff Bay, Mersea Island and Barmouth Bay.
WiFi is limited at Sandy Balls and Mill Rythe where WiFi is only available in the complex (or Village Square at Sandy Balls.)
There is a free WiFi option which offers unlimited data but limited speed which you can connect as many devices as you want to it. Due to the limited speed, this is better used for casual internet browsing, Facebook and Twitter and checking emails. It is not recommended for HD video streaming, video games and downloading of large files.
We also offer a Premium WiFi option (excluding Sandy Balls & Mill Rythe) which boasts higher speeds. The options are:
To connect to the park WiFi, simply log into the Guest Network and following the on-screen prompts to register your device. If any troubles with connecting please check with the park’s reception who will be more than happy to assist.
Entertainment can vary by park and date. Sandy Balls, Tattershall Lakes, Mill Rythe and Whitecliff Bay offers evening entertainment for most of the year. You can view the entertainment by park by clicking on the park links. Mersea Island offers limited entertainment with weekend cabaret acts. Barmouth Bay currently does not offer evening entertainment but does have a nearby entertainment complex at the entrance of the park.
A full entertainment guide will be provided on arrival at the selected parks.
Entertainment Passes are included in the cost of your holiday when booking directly with us. This provides access to the selected park facilities, evening entertainment*, PLAY activities and more. We charge for certain activities as we want you to have the very best experience and by paying a little, we can enhance activities a lot!
For those who book with third parties, entertainment passes can be purchased at the park’s reception. Prices are dependent on duration and time of year:
3-4 nights in a 6 berth – £35
3-4 nights 8 berth – £45
7 nights 6 berth – £69
7 nights 8 berth – £89
3-4 nights in a 6 berth – £25
3-4 nights 8 berth – £33
7 nights 6 berth – £49
7 nights 8 berth – £66
These prices are for the caravan party, not per person.
There are two ways to book a holiday. You can either book online via our website or alternatively you can call us on 0330 053 7000.
Any day arrivals are NOW available ALL YEAR! Yes, that’s peak dates too. Arrive when you want and leave when you want. All we ask is that you stay for a minimum of 2 nights, but apart from that, you can stay as long or as short as you like.
Along with your accommodation, Entertainment Passes are all included in the break’s price and provides everyone in your party full use of our on-park facilities and evening entertainment (if provided) with at least one free activity a day as well! Certain activities and services may also carry additional charges.
Yes, all our parks offer disabled friendly facilities. For more information please click here.
Bike hire is available directly on park for Sandy Balls, Mill Rythe and Tattershall Lakes only.
However, Barmouth Bay and Whitecliff Bay have bike hire facilities nearby. Please pop in to the Guest Services, they would be more than happy to help you arrange this.
The closest train station is Brading which is about 3 miles from the train station. From there you can find local taxi numbers to take you to the park.
If you’re arriving by bus, you can walk about 12 mins from Ryde Pier Head Rail Station to Ryde Bus Station. From Ryde Bus Station (East-Bound) take Southern Vectis Bus 8 and that will bring you straight to the park.
From Brading, adjacent to Rowborough Cottages take Southern Vectis Bus 8 towards Sandown, Melville Street and get off at Whitecliff Bay Holiday Park. The park is just a 30 second stroll away.
Activities can be booked in advance during peak times on our new online system (Sandy Balls, Mill Rythe, Tattershall Lakes and Whitecliff Bay only). Or alternatively can be booked on the day of your arrival up to an hour before the activity at Guest Services for Barmouth Bay (Summer holidays only), Whitecliff Bay and Mill Rythe or the Sports, Leisure centre for Tattershall Lakes and the Forest Hub for Sandy Balls. Please note activities do get booked up quickly during busy periods, so please book as soon as you can to avoid disappointment.
Our park is open all year around. However, we will only have a select number of facilities open.
Our Nab Bar will be open every day until 18th December. Our opening times and food serving hours are below: