Book with Confidence image
Book with Confidence image

Book with Confidence

Our Away Resorts Coronavirus Booking Guarantee.

2022 Booking Guarantee

We know things are still a little unsettling at the moment, and we wish we had a crystal ball, however, we can provide you with complete reassurance of the following when booking your break with us!

  • 100% no quibble refund:
    • Should any of our parks have to close on your selected holiday dates following Government restrictions, we will refund your holiday cost^  
    • Should we have to close any of our parks due to Coronavirus, we will refund your holiday cost^
    • Should you have also booked and paid for any activities whilst with us, we will also refund this cost  
  • NO admin charges:
    • If you wish to change names on who is travelling in your party
    • Flexibility to change the date of your break for any booking made between now and the 31st January*
    • Flexibility to change your dates should you have coronavirus^  

Please know that whatever your situation, we’ll try to be as flexible as possible for you and your family so please do call us should you have any queries.  

Keeping you safe

Keeping you safe

Keeping it Clean

We’ve changed a lot since coronavirus arrived!

  • Improved and changed many of our cleaning products, to ensure we use the best standard possible
  • Updated cleaning procedures to ensure everything is super clean and sparkling for you and your family. Our team will wear disposable gloves, masks and aprons for cleaning. They will be double-bagged, stored securely for 72 hours and then thrown away
  • Sneeze screens are in place in many areas on parks
  • As you spend time on our parks, you’ll notice our teams are still wearing masks. Please remember you are currently required to wear them in our shops in England and we do ask you to wear them, where possible when moving around our parks – every little helps to keep us all safe.
  • Remember to regularly wash your hands and please do not travel if you feel unwell.   

 

Please be Flexible

The new Omicron variant is spreading quickly and therefore we may be affected by team members needing to isolate. Whilst we will do everything we can, this may then occasionally mean some activities or facilities need to operate at reduced opening times or indeed close at short notice. For this we apologise but we hope you understand!

Terms and conditions

^Please note you will be required to pay the difference if the new holiday is more and we will refund the difference should the holiday cost be less. All change of dates are subject to availability and must be within 12 months of the original arrival date. Proof of a positive COVID test will be required.  You may transfer your money to a holding account, until you’re ready to book your new dates. Please note refunds may take up to 28 days. Should Government advice change at any time, we have the right to review this offer. Applies to all bookings arriving between 01 January – 28 February 2022. This guarantee can only be claimed within 14 days prior to arrival. All other Away Resorts booking terms and conditions apply.

Discovering different...

Whilst you wait... just think about being in your swimmers, the sun's out and the smiles are big