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New & Exclusive: Any day arrivals are NOW available ALL YEAR so you can now arrive and leave whatever day you like!*

Frequently asked questions

Here are some of Away Resort’s most commonly asked questions. If the question you’re looking for isn’t here then please get in touch with your query and we will do our best to answer it as soon as possible.

For all FAQs relating to Coronavirus and keeping you safe, please click on the link.

General FAQ’s

In line with government advice, we are required to capture the information of everyone that will be visiting park including private sublets. This is to aid the government Test & Trace service, and for your own safety.

Before arriving to the park, please visit the link below and complete our tracker form.

Fill in your details

Activities can be booked in advance during peak times on our online system (Sandy Balls, Tattershall Lakes and Whitecliff Bay only).

Please be aware, whilst our facilities are open at reduced capacity due to government restrictions, bookable sessions will subsequently operate on a limited capacity to comply with social distancing measures and therefore, availability is not guaranteed.

If you have booked privately at Tattershall Lakes, Sandy Balls or Whitecliff Bay, you can book activities online below. Please use your pitch number and road name as the booking reference.

If you are a private guest you will require a guest pass to access all of the main facilities including the pools, restaurants, bars, splash pads, arcade, activities, entertainment where applicable depending on your chosen holiday park. If you book directly with Away Resorts, your passes are included in your booking cost and welcome pack.

Please be aware, we are operating our facilities at a limited capacity at the moment, and therefore, we cannot guarantee access to the facilities at all times even with passes due to social distancing restrictions and measures in place for both guest and team safety.

However, if you book specific slots for tables/activities/pools/splash pads, you are guaranteed access to those facilities at the specified time and duration of your booked slot.

We kindly ask that you do not arrive early and depart at your check out time so we can manage the capacity of the park at all times and minimise traffic.

We kindly ask that you do not arrive early and depart at your check out time so we can manage the capacity of the park at all times and minimise traffic, therefore at the moments we request that you do not book activities for these days.

Swimming session bookings are limited to one per day, per family. This helps us to ensure that as many of our guests have access to our facilities.

The Away Resorts App is for exclusive use of Away Resorts guests only.

To view availability for specific dates, please use our handy online holiday search bar above or call our Holiday Heroes on 0330 053 7000.

Government advice is constantly changing and it is your responsibility to keep up to date with this. We ask that you comply with government advice around household restrictions and social distancing measures.

You can secure your booking with a non-refundable 10% deposit of the cost of your holiday at Sandy Balls, Tattershall Lakes, Whitecliff Bay, Mersea Island and Barmouth Bay. The deposit for Mill Rythe is from £25 per person depending on your chosen break. The full payment for all breaks is due 8 weeks before you travel.

Our parks (excluding Barmouth Bay) have their own on site shops… from picking up the morning essentials to fixing up a delicious evening dinner, our shops are stocked with everything you need to make your holiday enjoyable.

We’d recommend bringing some provisions with you for your first evening, just until you’ve familiarised yourself with the food options available.

You can check exactly what is included in your accommodation grade by visiting this page.

 

  • Fresh bedding is included in ALL types of accommodation with Away Resorts
  • Towels are provided in Luxury & Indulgent grades of accommodation across our parks
  • We provide some washing up essentials in our self-catered accommodation options, however we’d advise that bringing an extra tea towel wouldn’t hurt.
  • We’ll give you a handy welcome booklet on your arrival, which is packed full of local attractions and services.

If you’re planning to arrive to park later than 7pm, please give our team a call on their out of hours number:

Barmouth Bay – 01341 247 810

Mersea Island – 07749 609 709

Mill Rythe – 07922 586 372

Sandy Balls – 01425 651 251

Tattershall Lakes – 07498 575 695

Whitecliff Bay – 07970 929093

Our friendly Security Team will meet you with your keys.

We kindly ask that you do not arrive early and depart at your check out time so we can manage the capacity of the park at all times and minimise traffic.

To enter a promo code, first make a search for your booking to check pricing and availability. Once you can see the list of accommodation, please enter your promo code into the box below ‘Have a promo code?’ and press enter (or click Search again.) If you’re on mobile, click on ‘Find a holiday’ first to show the booking bar and tap Search with your promo code added in.

This will refresh the prices with the new promo code applied. If the voucher code has been successful, you will see a difference in price depending on the rules of the code.

If you’re having trouble, don’t hesitate to call one of our Holiday Heroes on 0330 053 7000. Promo codes can be taken over the phone too.

We’re able to offer pet friendly units to guests wishing to bring their dogs, and charge from £35 per short break (5 nights and under) and £55 per long break (6 nights or more), per dog. You are also welcome to bring your dog touring & camping, £2 per dog, per night at Whitecliff Bay.

Up to a maximum of two dogs are allowed per accommodation unit or per caravan and camping pitch. You can find out more about our dog friendly holidays by clicking the link.

Yes, we have several different types of accommodation so upgrade options with additional facilities such as an ensuite bathroom or a view may be available.  Please call 0330 053 7000 for availability and to book.

If you wish to make any changes to your accommodation, contact Guest Services on 01442 508850.

The number of adults and children in a lodge cannot exceed the number stated. A baby in a travel cot is also not acceptable if it’s over the maximum stated. For example, if you have 6 people already staying, even a baby would count as an extra person. Due to health and safety regulations, this is not allowed.

As long as the availability is there then yes, you can upgrade your holiday booking at any one of our parks and simply pay the difference. All you need to do is call one of our Holiday Heroes on 01442 50 88 50 and they will be more than happy to assist you with your upgrade request.

Find the nearest staff member if they aren’t first aid trained themselves they will be able to contact someone who is.

Sandy Balls, Mill Rythe, Tattershall Lakes and Whitecliff Bay all have cash point on park located near the entertainment complex. There is a £1.85 charge to take cash out.

The nearest cash point to Barmouth Bay is the Sands Complex opposite the park.

The nearest cash point to Mersea Island is approx 2 miles away at Spar on West Mersea.

No smoking in all accommodation and there is designated smoking areas around park and in the facilities.

 

Yes, if you call the guest service team on 01442 508850 they can help you with any amendments you want to make.

Allocation is not done until the day of your arrival. You can request to be in a certain area but unfortunately it is something we can never guarantee.

For all holiday types check out is at 10am.

We do not have the option for a late check out service.

Each accommodation varies on timings please click here to find out exactly what time you can check in to your accommodation.

Please note: Unfortunately we do not have the option to check-in before the allocated times.

At present, our parks are for exclusive use of guests, holiday home sales appointments and owners staying on park only.

We have WiFi hotspots at Tattershall Lakes, Whitecliff Bay, Mersea Island and Barmouth Bay.

WiFi is limited at Sandy Balls and Mill Rythe where WiFi is only available in the complex (or Village Square at Sandy Balls.)

There is a free WiFi option which offers unlimited data but limited speed which you can connect as many devices as you want to it. Due to the limited speed, this is better used for casual internet browsing, Facebook and Twitter and checking emails. It is not recommended for HD video streaming, video games and downloading of large files.

We also offer a Premium WiFi option (excluding Sandy Balls & Mill Rythe) which boasts higher speeds. The options are:

Data Duration Price
1gb 1 day £3
2gb 3 days £5
5gb 7 days £9
20gb 30 days £20
Unlimited 365 Days £120

 

To connect to the park WiFi, simply log into the Guest Network and following the on-screen prompts to register your device. If any troubles with connecting please check with the park’s reception who will be more than happy to assist.

 

Please note, we cannot guarantee access to all facilities even with passes due to social distancing and safety assurances. You can view What’s Open here.

Guests Passes are included in the cost of your holiday when booking directly with us. This provides access to the selected park facilities, entertainment*, experiences and more. We charge for certain activities as we want you to have the very best experience and by paying a little, we can enhance activities a lot!

Prices are dependent on duration and time of year. If you choose to let through our subletting scheme, then prices will be reduced.

2021 GUEST PASS PRICING FOR PRIVATE LETS
ParkBarmouth BayMersea IslandSandy BallsTattershall LakesWhitecliff Bay
Berth2-67-102-67-102-67-102-67-102-67-10
Peak2-6 nights£15£20£15£20£55£65£60£80£55£65
7 nights +£25£30£25£30£80£100£90£120£80£100
Off-peak2-6 nights£10£15£10£15£35£40£40£55£35£40
7 nights +£15£20£15£20£55£65£60£80£55£65

These prices are for the caravan party, not per person.

* Entertainment is not available at Barmouth Bay and is limited at Mersea Island.

Please find our peak dates for 2021 below:

 Date fromDate to
May Bank Holiday30th April 20212nd May 2021
May Half Term28th May 20216th June 2021
Summer1st July 202129th August 2021
October Half Term15th October 202131st October 2021
Festive17th December 20211st January 2022
Event WeekendsView event dates

There are two ways to book a holiday. You can either book online via our website or alternatively you can call us on 0330 053 7000.

Any day arrivals are NOW available ALL YEAR! Yes, that’s peak dates too. Arrive when you want and leave when you want. All we ask is that you stay for a minimum of 2 nights, but apart from that, you can stay as long or as short as you like.

Yes, all our parks offer disabled friendly facilities. For more information please click here.

Yes, we have onsite parking available at all our parks and all are free to use throughout your stay.

All six of our locations offer beaches on park or nearby.

Barmouth Bay, Whitecliff Bay and Mersea Island have stunning beaches on their doorstep.

Tattershall Lakes has a new beach area perfect for a splash about and lounge.

Mill Rythe has a beach 5 minutes drive from the park. Or why not enjoy the coastal path down to the sea front which is a 30 minute walk.

Sandy Balls is just a 30 minutes drive away from Bournemouth beach.

Yes we do, however they must be raised off the grass with no damage to the grounds.

We offer a great range of accommodation types to suit your needs. Please see below for more details.

Caravans and Lodges are both available at Sandy Balls, Barmouth Bay, Tattershall Lakes, Whitecliff Bay and Mersea Island.
Touring and Camping available at Tattershall Lakes and Whitecliff Bay
Glamping is available at Tattershall Lakes and Whitecliff Bay
Chalets available at Whitecliff Bay only.

Yes you can! We now offer our fantastic guests a chance to pay off their balance online by clicking the Manage my Booking tab highlighted on the top right hand of the page. Or alternatively simply call us on 0330 053 7000 and you can bay your balance over the phone.

Not just that, but you can now Pay by Instalments to make it even more affordable to pay off your holiday with Away Resorts.

We advise all our guests to bring towels and tea towels to their self-catered accommodation.

Away Resorts