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Your Frequently Asked Questions
Here are some of Away Resort’s most commonly asked questions. If the question you’re looking for isn’t here then please get in touch with your query and we will do our best to answer it as soon as possible.
If you are a private guest you will require a guest pass to access all of the main facilities including the pools, restaurants, bars, splash pads, arcade, activities, entertainment where applicable depending on your chosen holiday park. If you book directly with Away Resorts, your passes are included in your booking cost and welcome pack.
Please be aware, we are operating our facilities at a limited capacity at the moment, and therefore, we cannot guarantee access to the facilities at all times even with passes due to social distancing restrictions and measures in place for both guest and team safety.
However, if you book specific slots for tables/activities/pools/splash pads, you are guaranteed access to those facilities at the specified time and duration of your booked slot.
We kindly ask that you do not arrive early and depart at your check out time so we can manage the capacity of the park at all times and minimise traffic.
We kindly ask that you do not arrive early and depart at your check out time so we can manage the capacity of the park at all times and minimise traffic, therefore at the moments we request that you do not book activities for these days.
Swimming session bookings are limited to one per day, per family. This helps us to ensure that as many of our guests have access to our facilities.
If you have booked privately at Tattershall Lakes, Sandy Balls or Whitecliff Bay, you can book activities online below. Please use your pitch number and road name as the booking reference.
The Away Resorts App is for exclusive use of Away Resorts guests only.
To view availability for specific dates, please use our handy online holiday search bar above or call our Holiday Heroes on 0330 053 7000.
Government advice is constantly changing and it is your responsibility to keep up to date with this. We ask that you comply with government advice around household restrictions and social distancing measures.
You can secure your booking with a non-refundable 10% deposit of the cost of your holiday at Sandy Balls, Tattershall Lakes, Whitecliff Bay, Mersea Island and Barmouth Bay. The deposit for Mill Rythe is from £25 per person depending on your chosen break. The full payment for all breaks is due 8 weeks before you travel.
Start planning your holiday straight away with our handy Away Resorts app! Book activities, find your way around the park, view the evening entertainment and much more! It’s your handy holiday guide, in the palm of your hand!
To book an experience online, please use the dropdown below and select the park you’re booking for.
You can also grab your Entertainment Passes from Guest Services upon your check in.
Our parks (excluding Barmouth Bay) have their own on site shops… from picking up the morning essentials to fixing up a delicious evening dinner, our shops are stocked with everything you need to make your holiday enjoyable. We’d recommend bringing some provisions with you for your first evening, just until you’ve familiarised yourself with the food options available.
The shop at Mill Rythe does not stock groceries. If you require anything, there are local shops that are a 5 minute drive from the park.
To find out more about what’s available in your grade of accommodation, please visit this page.
If you’re planning to arrive to park later than 7pm, please give our team a call on their out of hours number:
Barmouth Bay – 01341 247 810
Mersea Island – 07749 609 709
Mill Rythe – 07922 586 372
Sandy Balls – 01425 651 251
Tattershall Lakes – 07498 575 695
Whitecliff Bay – 07970 929093
Our friendly Security Team will meet you with your keys.
We know that your holiday time is precious, and totally understand that you may want to start your holiday as soon as possible… who wouldn’t after all? You’re more than welcome to turn up, and make full use of our facilities until your check in time. Please note, we’ll be unable to check you in any earlier as our cleaning pixies will be hard at work getting your accommodation in tip top shape.
To enter a promo code, first make a search for your booking to check pricing and availability. Once you can see the list of accommodation, please enter your promo code into the box below ‘Have a promo code?’ and press enter (or click Search again.) If you’re on mobile, click on ‘Find a holiday’ first to show the booking bar and tap Search with your promo code added in.
This will refresh the prices with the new promo code applied. If the voucher code has been successful, you will see a difference in price depending on the rules of the code.
If you’re having trouble, don’t hesitate to call one of our Holiday Heroes on 0330 053 7000. Promo codes can be taken over the phone too.
We’re able to offer pet friendly units to guests wishing to bring their dogs, and charge from £30 per short break (5 nights and under) and £50 per long break (6 nights or more), per dog. You are also welcome to bring your dog touring & camping, £2 per dog, per night at Tattershall Lakes and Whitecliff Bay.
Up to a maximum of two dogs are allowed per accommodation unit or per caravan and camping pitch. You can find out more about our dog friendly holidays by clicking the link.
Unfortunately we do not allow dogs at Mill Rythe, except for of course guide dogs.
Yes, we have several different types of accommodation so upgrade options with additional facilities such as an ensuite bathroom or a view may be available. Please call 0330 053 7000 for availability and to book.
If you wish to make any changes to your accommodation, contact Guest Services on 01442 508850.
The number of adults and children in a lodge cannot exceed the number stated. A baby in a travel cot is also not acceptable if it’s over the maximum stated. For example, if you have 6 people already staying, even a baby would count as an extra person. Due to health and safety regulations, this is not allowed.
Yes, if the person who booked the break is unable to attend or will be coming at a later time from the rest of the party than the group can check in as long as they have the booking reference number. We advise the booking confirmation to be shared with the rest of the group.
As long as the availability is there then yes, you can upgrade your holiday booking at any one of our parks and simply pay the difference. All you need to do is call one of our Holiday Heroes on 01442 50 88 50 and they will be more than happy to assist you with your upgrade request.
Find the nearest staff member if they aren’t first aid trained themselves they will be able to contact someone who is.
Sandy Balls, Mill Rythe, Tattershall Lakes and Whitecliff Bay all have cash point on park located near the entertainment complex. There is a £1.85 charge to take cash out.
The nearest cash point to Barmouth Bay is the Sands Complex opposite the park.
The nearest cash point to Mersea Island is approx 2 miles away at Spar on West Mersea.
No smoking in all accommodation and there is designated smoking areas around park and in the facilities.
Yes, if you call the guest service team on 01442 508850 they can help you with any amendments you want to make.
Allocation is not done until the day of your arrival. You can request to be in a certain area but unfortunately it is something we can never guarantee.
For all holiday types check out is at 10am.
We do not have the option for a late check out service.
Each accommodation varies on timings please click here to find out exactly what time you can check in to your accommodation.
You are more than welcome to arrive on park before your check-in time and collect your passes to start enjoying the facilities.
Please note: Unfortunately we do not have the option to check-in before the allocated times.
If you are staying in any of our self-catering parks then we advise you to bring; tea towels, towels, toiletries and of course your food.
All our self-catering accommodation as a standard comes with a fully equipped kitchen, a little fairy bottle and sponge, kettle and a toaster.
If you are staying at Mill Rythe we advise to bring all above minus the food! As Mill Rythe offers half board and full board breaks.
Please call us on 0330 053 7000 if you have any queries.
The only place non-guests are allowed to go to is Aubreys, our restaurant in Sandy Balls.
Unfortunately everywhere else across all 6 parks is strictly for guests only.
We have WiFi hotspots at Tattershall Lakes, Whitecliff Bay, Mersea Island and Barmouth Bay.
WiFi is limited at Sandy Balls and Mill Rythe where WiFi is only available in the complex (or Village Square at Sandy Balls.)
There is a free WiFi option which offers unlimited data but limited speed which you can connect as many devices as you want to it. Due to the limited speed, this is better used for casual internet browsing, Facebook and Twitter and checking emails. It is not recommended for HD video streaming, video games and downloading of large files.
We also offer a Premium WiFi option (excluding Sandy Balls & Mill Rythe) which boasts higher speeds. The options are:
To connect to the park WiFi, simply log into the Guest Network and following the on-screen prompts to register your device. If any troubles with connecting please check with the park’s reception who will be more than happy to assist.
We’re excited to announce that Sandy Balls, Tattershall Lakes & Whitecliff Bay is still be able to offer activities and entertainment – with a few added precautions of course.
Instead of live performances, The Woodside Suite will be hosting live shows streamed from another location, kids entertainment and music. Not to mention our Outdoor Cinema showing will be running two showings a week too!
Our team have also been trained in hosting activities in a way where we can remain covid-safe and still have plenty of fun – with favourites returning such as target archery, crazy carts and more!
Guests Passes are included in the cost of your holiday when booking directly with us. This provides access to the selected park facilities, entertainment*, experiences and more. We charge for certain activities as we want you to have the very best experience and by paying a little, we can enhance activities a lot!
For those who book with third parties, guest passes can be purchased at the park’s reception. Prices are dependent on duration and time of year:
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These prices are for the caravan party, not per person.
There are two ways to book a holiday. You can either book online via our website or alternatively you can call us on 0330 053 7000.
Any day arrivals are NOW available ALL YEAR! Yes, that’s peak dates too. Arrive when you want and leave when you want. All we ask is that you stay for a minimum of 2 nights, but apart from that, you can stay as long or as short as you like.
Yes, all our parks offer disabled friendly facilities. For more information please click here.
Yes, we have onsite parking available at all our parks and all are free to use throughout your stay.
Activities can be booked in advance during peak times on our online system (Sandy Balls, Tattershall Lakes and Whitecliff Bay only). Please note activities do get booked up quickly during busy periods, so please book as soon as you can to avoid disappointment.
All six of our locations offer beaches on park or nearby.
Barmouth Bay, Whitecliff Bay and Mersea Island have stunning beaches on their doorstep.
Tattershall Lakes has a new beach area perfect for a splash about and lounge.
Mill Rythe has a beach 5 minutes drive from the park. Or why not enjoy the coastal path down to the sea front which is a 30 minute walk.
Sandy Balls is just a 30 minutes drive away from Bournemouth beach.
Yes we do, however they must be raised off the grass with no damage to the grounds.
We offer a great range of accommodation types to suit your needs. Please see below for more details.
Caravans and Lodges are both available at Sandy Balls, Barmouth Bay, Tattershall Lakes, Whitecliff Bay, Mersea Island and Mill Rythe.
Touring and Camping available at Tattershall Lakes and Whitecliff Bay
Glamping is available at Tattershall Lakes and Whitecliff Bay
Chalets available at Whitecliff Bay only.
Rooms available at Mill Rythe only.
Yes you can! We now offer our fantastic guests a chance to pay off their balance online by clicking the Manage my Booking tab highlighted on the top right hand of the page. Or alternatively simply call us on 01442 50 88 50 and you can bay your balance over the phone.
Not just that, but you can now Pay by Installments to make it even more affordable to pay off your holiday with Away Resorts.
Unfortunately, currently not available for Mill Rythe.
We advise all our guests to bring towels and tea towels to their self-catered accommodation.
Alternatively, you can ask your questions on Facebook and we’ll be able to get in touch even quicker.
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