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New & Exclusive: Any day arrivals are NOW available ALL YEAR so you can now arrive and leave whatever day you like!*

FAQs and Assurances regarding Coronavirus

Please see our list of frequently asked questions below and what we are doing to ensure your safety and wellbeing at our holiday parks. If you have any further questions, please don’t hesitate to get in touch or call us.

Our teams will continue to create the safest possible environment by ensuring we wear appropriate PPE, ensuring all customers wear masks on entry to any facilities, ensuring social distancing is being adhered to and undertaking rigorous cleaning and hygiene procedures.

In line with government advice, we are required to capture the information of everyone that will be visiting park including private sublets. This is to aid the government Test & Trace service, and for your own safety.

Before arriving to the park, please visit the link below and complete our tracker form.

Fill in your details

As you may already be aware, the Government set out new information on local COVID alert levels. This information set out advice for local authorities, residents, and workers about what to do in the event of an outbreak. This includes travel within and outside of your postcode.
The local COVID alert level for the area in which you live can be found on the gov.uk website along with further information on each level and what it means.

Tier 1 – Medium Level
You can still travel and come on holiday with us providing:
• You must not socialise in groups larger than six, indoors or outdoors. This applies to any holiday home in which you are staying and all areas on park.
• If you are dining in any of our restaurants, they will only accept bookings of up to six people and they will also close by 10pm. Please check our website for more specific opening and closing times.
• Takeaway options are available on certain parks at selected times.
• A face covering is required in all venues, including our restaurants, until you are fully seated and ready to eat and drink.

Tier 2 – High Alert
You can still travel and come on holiday with us providing:
• You must NOT socialise with anybody outside of your household or support bubble in any indoor setting – this includes our holiday homes and indoor areas on park.
• You must not socialise in groups larger than six, outdoors. This applies to all areas on park including our beaches.
• If you are dining in any of our restaurants, they will only accept bookings for the same number of people in your party (your household or support bubble) and they will also close by 10pm. Please check our website for more specific opening and closing times.
• Takeaway options are available on certain parks at selected times.
• A face covering is required in all venues, including our restaurants, until you are fully seated and ready to eat and drink.

Tier 3 – Very High Alert
We are sorry to say that you cannot travel and come on holiday with us:
• The Government advice is clear that you should avoid travelling outside of your area including staying overnight in another part of the UK. Whilst this, I am sure will be hugely disappointing, we all must do our bit to help stop the spread of the virus.
Please contact us on 01442 508 850 to change the dates on your booking or request a no quibble refund. Terms and conditions apply.

Future changes
Please note that if your postcode does move to a ‘very high alert’ location in the future, you must try and follow advice and not travel to our parks for the period stated. Likewise, should any of our parks be in these areas, we will contact you accordingly.

We appreciate the next 6-months will be challenging for many, however we also know that the more we do now, the more we can get back to 2021 holidays with our extended loved ones and back as we know and love them! Thank you for your cooperation, if you have any enquiries please call us on 01442 508 850.

If travelling to Mersea Island

As you may already be aware, on Thursday 15th October The Health Secretary, Matt Hancock moved Essex to a Tier Two (high) lockdown.

This now means that if you are travelling to Mersea Island Holiday Park from Friday 16th October, you will need to adhere to the following:

High Alert

  • You must NOT socialise with anybody outside of your household or support bubble in any indoor setting – this includes our holiday homes and indoor areas on Park.
  • You must not socialise in groups larger than six, outdoors. This applies to all areas on park including our beach.
  • A face covering is required in all indoor spaces on park and in The Muddy Duck Bar until you are fully seated.

Clarity on travelling

If you live in a COVID medium risk area and are travelling to Mersea Island:

  • You should still adhere to the above high alert advice.

If you need to amend the number of people in your party, change your dates or cancel your booking, please call us on 01442 508 850 to do so.

If you live in a COVID very high-risk area you should NOT travel to Mersea Island:

  • The Government advice is clear that you should avoid travelling. Whilst this, I am sure will be hugely disappointing, we all must do our bit to help stop the spread of the virus.

Please contact us on 01442 508 850 to change the dates on your booking or request a no quibble refund. Terms and conditions apply.

Please do check the Government website to make sure you are clear on the COVID level alert for your postcode.

We appreciate things are a little confusing for us all now, but if you have any questions relating to your holiday, we are here to help.

We are sure you will be aware, but on October 19th the Welsh First Minister announced a temporary two-week ‘firebreak’ lockdown for the whole of Wales. This sharp lockdown is proposed to help stop the spread of the virus and give the NHS breathing space before the winter.

Everyone in Wales will be required to stay at home where possible and unfortunately, all non-essential shops, leisure & tourism businesses, and hospitality other than takeaways, will be required to close. This we are sad to say also includes Barmouth Bay Holiday Park.

The lockdown will begin on Friday 23rd October at 6pm and end at midnight Sunday 8th November. If you are due to stay with us during this time, someone will be in touch soon if they haven’t already. If you are an owner, please do not travel to the park during this time.

Thank you for your cooperation and we hope we get to see you soon!

  • Absolutely! Our bars and restaurants will continue to admit more than six customers inside, but groups of six will have to be socially distant from each other.
  • We are currently operating with be table service only in all our venues.
  • All restaurant and bars on our parks re currently operating on a booking service. (Sandy Balls – Woodside Inn & Aubrey’s Forest Kitchen. Tattershall Lakes – Spitfire Bar, Propeller Bar and Kitchen & Giggling Goose. Whitecliff Bay – Culver Club & Nab Bar and Eatery.)
  • ALL bars & restaurants will be closed by 10pm.
  • In addition to these new measures, we continue to create the safest possible environment by ensuring all our team wear appropriate PPE, ensuring social distancing is being adhered to and undertaking rigorous cleaning and hygiene procedures.
  • Please make sure you have a mask upon entering and until you are seated. You may be refused entry if you do not have these.

My town/region is on lockdown – what happens to my booking?

Please call our team and they will be happy to help talk through your options. For everyone’s safety please do not travel to the Park.

If your town/area is not on full lockdown but does have restrictions in place, please follow the appropriate government advice and guidelines. If you are unsure, please call us on 0330 053 7000.

I’m an owner and my town/region are back on lockdown – can I visit?

For yours and everyone’s safety, please do NOT travel to park for the next 14 days and until the government has advised it is safe for you to travel again.

You are high risk or do not feel comfortable travelling?

You can change the name of person on the booking free of charge or move dates subject to £10 admin fee outside of 14 days and 48hrs prior to arrival. New date must be within 12 months of original arrival date. Please note that if the replacement holiday is of lesser value the difference will be refunded by us. Should the holiday be of greater value then the difference is payable by you.

I have COVID-19 – what shall I do?

Please do not travel – you can change the name of the person on the booking, move your dates or opt for a refund free of charge. Proof will be required.  New date must be within 12 months of original arrival date. Please note that if the replacement holiday is of lesser value the difference will be refunded by us. Should the holiday be of greater value then the difference is payable by you.

I can’t get time off work?

You can change the name of person on the booking free of charge or cancel or move dates subject to a £10 admin fee outside of 14 days prior to arrival. The new date must be within 12 months of original arrival date. Please note that if the replacement holiday is of lesser value the difference will be refunded by us. Should the holiday be of greater value then the difference is payable by you.

I have symptoms of COVID – What shall I do?

You can cancel your break or move dates subject to £10 admin fee within 28 days and 48hrs prior to arrival. The new date must be within 12 months of original arrival date. For everyone’s safety, please be sensible and do not travel to the park. Please note that if the replacement holiday is of lesser value the difference will be refunded by us. Should the holiday be of greater value then the difference is payable by you.

I have been made redundant/furloughed and we now can’t afford to come

We ask that you cancel your stay as soon as possible, giving us at least 14 days’ notice where possible. Cancellations at this time are subject to a £10 admin fee.

When is my balance due?

All balances are due 8 weeks prior to arrival.

You can see the full list of what’s open here.

Can we use all areas on the park?

Before you stay, we will send you all the information you will need in our pre-arrival emails. Please do make sure you give us your email at time of booking, it is important you read this. This will tell you what to expect on arrival and what is open.
We always ask that you adhere to social distancing rules and keep 2m apart from others outside your ‘bubble.’ Please be respectful of other people’s space.

Can we go out and about in the local area?

Yes, of course. There are many local businesses that are happy to be opening safely and would love your support! Again, all we ask if that you are respectful of people’s space and the residents that live close to our parks.

1) How safe are your Parks?

Your safety is extremely important to us. Please click here to see our book with confidence messaging. This shows you our cleaning procedures & what measures we have put in place around the park.

 

1) Why can’t I book Mill Rythe?

Unfortunately, it is not safe to stay at Mill Rythe Holiday Village at this time and we have closed the park for the foreseeable. We will keep you posted on when we can re-open the park as a self-catered proposition. See our full announcement here.

2) I was due to stay at Mill Rythe – what is next?

Our team are working their way through calls to our current guests with bookings. You will be offered the option to transfer to another park or have a full refund. Thank you for your patience, it is appreciated.

Away Resorts