New & Exclusive: Any day arrivals are NOW available ALL YEAR so you can now arrive and leave whatever day you like!*

FAQs and Assurances regarding Coronavirus


Updated 05/01/2021

Based on the latest Government announcement all of our parks are currently closed until at least February Half Term and until we receive a further Government announcement. For the latest Government advice on the national lockdown please visit the website.

If you have a booking, please do not call us, we will call you shortly to move you break or you can of course opt for a full refund.


Please make sure you follow appropriate government advice and guidelines to ensure we all stay safe and well.

Thank you for your support.


I have a booking between now and February Half Term

Please call our team and they will be happy to help talk through your options. Under our COVID guarantee, you can move your dates or opt for a full refund. We recommend moving your dates – once lockdown ends and we can travel, we’re sure UK breaks are going to be extremely popular!

I am an owner and I need support with my holiday home

For yours and everyone’s safety, please do NOT travel to park. Should you need anything, please contact our team on the park who will be happy to help.

I have been made redundant/furloughed and we now can’t afford to come

We ask that you cancel your stay as soon as possible, giving us at least 14 days’ notice where possible. Cancellations at this time are subject to a £10 admin fee.

When is my balance due?

All balances are due 8 weeks prior to arrival.

You can see the full list of what’s open here. Please note this is all subject to COVID restrictions and Government advice.

1) How safe are your Parks?

Your safety is extremely important to us. Please click here to see our book with confidence messaging. This shows you our cleaning procedures & what measures we have put in place around the park.


1) Why can’t I book Mill Rythe?

We have made the decision to close Mill Rythe Holiday Village for the foreseeable future. We will keep you posted on when we can re-open the park as a self-catered proposition. See our full announcement here.

2) I was due to stay at Mill Rythe – what is next?

You should now have been refunded. Please get in touch if you do not believe that to be the case.

Away Resorts