FAQs and Assurances regarding Coronavirus
Updated 12.07.21
We were so pleased to hear the latest advice from the Government, that the vaccine programme is working and that step 4 of the unlocking roadmap can go ahead. For the latest Government advice on the national lockdown please visit the gov.uk website.
Our teams will continue to wear face masks and PPE in our venues, although this is not compulsory for visitors, we advise you to make judgements on your own decisions to protect yourselves in indoor spaces - along with respecting those who choose to wear one and keep socially distanced.
Please continue to practice safe hand washing and make use of our anti-bac stations. We will still uphold all of our additional cleaning measures and ensure spaces are well ventilated.
We ask that you continue to fill in track and trace before visiting and remain patient with our teams who will continue to work in keeping all our guests safe.
If you get a positive test for COVID-19, you should not travel to any of our parks. You are still required to isolate. If you have not had 2 vaccinations, and receive a message through test and trace to isolate, you must not travel to the park either – you are still required to isolate. Our guarantee still remains, you can change the name of the person travelling, move your dates free of charge or opt for a full refund.
From the 19th July* - A helpful summary of what’s changing for step 4:
I have been made redundant/furloughed and we now can’t afford to come
You are welcome to move the date of your booking. If you need to cancel, please see our terms and conditions with regards to cancellation fees.
When is my balance due?
All balances are due 8 weeks prior to arrival.
Your safety is extremely important to us. Please click here to see our book with confidence messaging. This shows you our cleaning procedures & what measures we have put in place around the park.
*Subject to full Government agreement on the 12th July. ^Proof of positive test or message to isolate will be required.
Book with Confidence
Whilst you wait... just think about being in your swimmers, the sun's out and the smiles are big
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