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Please see the below the answers to some of your questions regarding guest passes.
During the various lockdowns, we have taken the opportunity to review some of our processes and, like many organisations, using technology more effectively within our business. Taking as much of the paper form completion and queuing at Guest Services away from the business will ensure that 1. we remain as covid secure as possible, and 2. we improve the process for our services – freeing up time with our staff, time that can be used to help with other holiday homeowner and guest queries.
As the park has grown, we are also keen to ensure that we provide a secure environment for our holiday homeowners and our holiday guests. As you will be aware, all holiday homeowners are personally responsible for the conduct of their guests. Whilst the wording has changed over the years, the current Pitch License Agreement states:
5.4 You accept that any breach of these behaviour standards may bring about the termination of this Licence Agreement. Termination by us is dealt with by clause 11. Any serious breach may result in termination of this Agreement under clause 11.1.
It therefore is concerning to learn that some holiday home owners wish to have no contact with the people who rent their holiday home. If you sublet or allow others to use your Holiday Home, you are responsible for their conduct whenever they are on park.
There were also several times last year, where owners did not pass on the right communication, particularly regarding COVID and availability of facilities – and the team on park had to deal with the fallout.
Therefore, to summarise, we have made these changes in the process to:
They will need to contact you to arrange the purchase of passes.
We would deal with these as we have in the past, and in the unlikely event that a refund is due, the guest would come to guest services and we would deal with the complaint, processing the refund directly to the guest if appropriate.
We do not believe you selling passes is classed as a packaged holiday. Again, if you wish to private let, the way you sell your holiday home is up to you and is your responsibility. We see many holiday homeowners advertise access to our facilities as part of their offering, and we are, by doing this, making it easier for your guests.
Full details behind the proposed sale of entertainment and facility passes will be released in the next few days.
Full details will be released shortly with a step-by-step guide.
We have listened to your feedback, and to help in the interim period, we will continue with the existing paper process, alongside the digital process until Wednesday 30th June 2021. We strongly advise you to make yourself familiar with the new process before this date. From Thursday 1st July, only the digital process will be in place.
Peak
| Duration | 2 - 6 berth | 7 - 10 berth |
| 2 - 6 nights | £43 | £56 |
| 7 - 9 nights | £76 | £96 |
| 10 - 14 nights | £108 | £130 |
Off-peak
| Duration | 2 - 6 berth | 7 - 10 berth |
| 2 - 6 nights | £32 | £53 |
| 7 - 9 nights | £40 | £66 |
| 10 - 14 nights | £57 | £94 |
Peak
| Duration | 2 - 6 berth | 7 - 10 berth |
| 2 - 6 nights | £43 | £56 |
| 7 - 9 nights | £76 | £96 |
| 1- 14 nights | £108 | £130 |
Off-peak
| Duration | 2 - 6 berth | 7 - 10 berth |
| 2 - 6 nights | £32 | £53 |
| 7 - 9 nights | £40 | £66 |
| 10 - 14 nights | £57 | £94 |
Peak
| Duration | 2 - 6 berth | 7 - 10 berth |
| 2 - 6 nights | £18 | £23 |
| 7 - 9 nights | £28 | £33 |
| 1- 14 nights | £40 | £47 |
Off-peak
| Duration | 2 - 6 berth | 7 - 10 berth |
| 2 - 6 nights | £12 | £17 |
| 7 - 9 nights | £17 | £22 |
| 10 - 14 nights | £24 | £31 |
Peak
| Duration | 2 - 6 berth | 7 - 10 berth |
| 2 - 6 nights | £37 | £47 |
| 7 - 9 nights | £71 | £91 |
Off-peak
| Duration | 2 - 6 berth | 7 - 10 berth |
| 2 - 6 nights | £27 | £35 |
| 7 - 9 nights | £51 | £61 |
Peak
| Duration | 2 - 6 berth | 7 - 10 berth |
| 2 - 6 nights | £39 | £49 |
|
7 - 14 nights |
£71 | £91 |
Off-peak
| Duration | 2 - 6 berth | 7 - 10 berth |
| 2 - 6 nights | £30 | £37 |
| 7 - 14 nights | £51 | £61 |
| Date | Pass Type |
| Feb 7th – April 10th | Off - Peak |
| April 11th – 21st April (Easter) | Super Peak |
| April 22nd – April 28th | Off - Peak |
| April 29th – May 2nd (Bank Holiday) | Super Peak |
| May 3rd – May 26th | Off Peak |
| May 27th – June 5th (May Half Term) | Super Peak |
| June 6th – June 30th | Off Peak |
| July 1st – July 3rd (Rock the Lakes) | Super Peak |
| July 4th – July 14th | Peak |
| July 15th – July 17th (Colour Festival) | Super Peak |
| July 18th – August 18th | Peak |
| August 19th – August 21st (Dino World) | Super Peak |
| August 22nd – August 25th | Peak |
| August 26th – August 30th (Custard Pie Fight) | Super Peak |
| August 31st – September 5th | Peak |
| September 6th – September 22nd | Off Peak |
| September 23rd – September 25th (Custard Pie Fight) | Super Peak |
| September 26th – October 20th | Off Peak |
| October 21st – October 31st (October Half Term) | Super Peak |
| November 1st – November 3rd | Off Peak |
| November 4th – December 15th (Winterfest Weekends) | Weekdays Off Peak Weekends Peak |
| December 16th – January 2nd | Peak |
Whilst you wait... just think about being in your swimmers, the sun's out and the smiles are big
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