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Owners FAQ’s on booking Guest Passes

Please see the below the answers to some of your questions regarding guest passes.

Why have you changed this process?

During the various lockdowns, we have taken the opportunity to review some of our processes and, like many organisations, using technology more effectively within our business. Taking as much of the paper form completion and queuing at Guest Services away from the business will ensure that 1. we remain as covid secure as possible, and 2.  we improve the process for our services – freeing up time with our staff, time that can be used to help with other holiday homeowner and guest queries.

 

Why do owners have to buy the passes?

As the park has grown, we are also keen to ensure that we provide a secure environment for our holiday homeowners and our holiday guests. As you will be aware, all holiday homeowners are personally responsible for the conduct of their guests. Whilst the wording has changed over the years, the current Pitch License Agreement states:

  1. Behaviour Standards By entering into this Licence Agreement, you agree for yourself and all people who use or visit the Holiday Home (including in each case children in their party) to adopt the following standards of behaviour:

5.4 You accept that any breach of these behaviour standards may bring about the termination of this Licence Agreement. Termination by us is dealt with by clause 11. Any serious breach may result in termination of this Agreement under clause 11.1.

It therefore is concerning to learn that some holiday home owners wish to have no contact with the people who rent their holiday home. If you sublet or allow others to use your Holiday Home, you are responsible for their conduct whenever they are on park.

There were also several times last year, where owners did not pass on the right communication, particularly regarding COVID and availability of facilities – and the team on park had to deal with the fallout.

Therefore, to summarise, we have made these changes in the process to:

  • Ensure we are COVID compliant, and that Tattershall Lakes Country Park remains as safe and secure as possible.
  • Provide greater digital access to the services that holiday homeowners use, ensuring for effective team resource.
  • Enable holiday home Owners to comply with the Pitch License Agreement and ensuring guests are kept informed by you.

 

What if a customer does not purchase passes but changes their mind on arrival?

They will need to contact you to arrange the purchase of passes.

 

What if a guest has a bad experience or requires a refund?

We would deal with these as we have in the past, and in the unlikely event that a refund is due, the guest would come to guest services and we would deal with the complaint, processing the refund directly to the guest if appropriate.

 

I do not want to sell my holiday home as a packaged holiday.

We do not believe you selling passes is classed as a packaged holiday. Again, if you wish to private let, the way you sell your holiday home is up to you and is your responsibility. We see many holiday homeowners advertise access to our facilities as part of their offering, and we are, by doing this, making it easier for your guests.

 

How far in advance can they be purchased?

Full details behind the proposed sale of entertainment and facility passes will be released in the next few days.

 

How will the system/process work?

Full details will be released shortly with a step-by-step guide.

 

I need more time to look at this based on bookings we have already taken

We have listened to your feedback, and to help in the interim period, we will continue with the existing paper process, alongside the digital process until Wednesday 30th June 2021. We strongly advise you to make yourself familiar with the new process before this date. From Thursday 1st July, only the digital process will be in place.

Sandy Balls

Peak

 
Duration 2 - 6 berth 7 - 10 berth
2 - 6 nights £43 £56
7 - 9 nights £76 £96
10 - 14 nights £108 £130

Off-peak

 

Duration 2 - 6 berth 7 - 10 berth
2 - 6 nights £32 £53
7 - 9 nights £40 £66
10 - 14 nights £57 £94

 

Whitecliff Bay

Peak

 
Duration 2 - 6 berth 7 - 10 berth
2 - 6 nights £43 £56
7 - 9 nights £76 £96
1- 14 nights £108 £130

Off-peak

 

Duration 2 - 6 berth 7 - 10 berth
2 - 6 nights £32 £53
7 - 9 nights £40 £66
10 - 14 nights £57 £94

Mersea Island

Peak

 
Duration 2 - 6 berth 7 - 10 berth
2 - 6 nights £18 £23
7 - 9 nights £28 £33
1- 14 nights £40 £47

Off-peak

 

Duration 2 - 6 berth 7 - 10 berth
2 - 6 nights £12 £17
7 - 9 nights £17 £22
10 - 14 nights £24 £31

Cleethorpes Pearl

Peak

 
Duration 2 - 6 berth 7 - 10 berth
2 - 6 nights £37 £47
7 - 9 nights £71 £91

Off-peak

 

Duration 2 - 6 berth 7 - 10 berth
2 - 6 nights £27 £35
7 - 9 nights £51 £61

 

Newquay Bay

Peak

 
Duration 2 - 6 berth 7 - 10 berth
2 - 6 nights £39 £49

7 - 14 nights

£71 £91

Off-peak

 

Duration 2 - 6 berth 7 - 10 berth
2 - 6 nights £30 £37
7 - 14 nights £51 £61

 

Date Pass Type
Feb 7th – April 10th Off - Peak
April 11th – 21st April (Easter) Super Peak
April 22nd – April 28th Off - Peak
April 29th – May 2nd (Bank Holiday) Super Peak
May 3rd – May 26th Off Peak
May 27th – June 5th (May Half Term) Super Peak
June 6th – June 30th Off Peak
July 1st – July 3rd  (Rock the Lakes) Super Peak
July 4th – July 14th  Peak
July 15th – July 17th (Colour Festival) Super Peak
July 18th – August 18th Peak
August 19th – August 21st (Dino World) Super Peak
August 22nd – August 25th Peak
August 26th – August 30th (Custard Pie Fight) Super Peak
August 31st – September 5th Peak
September 6th – September 22nd Off Peak
September 23rd – September 25th (Custard Pie Fight) Super Peak
September 26th – October 20th Off Peak
October 21st – October 31st  (October Half Term) Super Peak
November 1st – November 3rd  Off Peak
November 4th – December 15th (Winterfest Weekends) Weekdays Off Peak
Weekends Peak
December 16th – January 2nd  Peak

 

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