60 Day Money Back Guarantee

Terms & Conditions

Our 60-day money back guarantee is available to all new customer sales who purchase a new or used holiday home from Away Resorts Ltd on or after July 3rd, 2020. Any request to invoke the money back guarantee (cancellation) must be made in writing to the General Manager of the relevant holiday park and must fall on or inside 60 days from the date of handover.

Where the request has been sent by 1st class post, the cancellation date shall be deemed to be the 1st working day following posting. Upon receipt of cancellation the General Manager will make contact to discuss and then authorise the cancellation and start the process of refunding all monies paid by the customer to the park owner less the equivalent monetary holiday-value (to reflect time on the holiday park and access to the holiday home), less any damages or breakages to either the holiday home or the park and less any monetary refunds or benefits received via promotional offers or sublet income earned during the period of ownership.

Due to the nature of this offer all part exchange, modular and brick build holiday home accommodation sale types are excluded.

The park owner accepts no liability for any losses by the customer where the park owner fails to receive the written request for cancellation. Away Resorts Ltd retains the right to update or withdraw this offer at any time and without notice. These terms do not affect your statutory rights. For more information, please contact the local authority, Trading Standards or Citizens Advice. Parks cannot be used as permanent residence. Away Resorts Ltd registered address Away Resorts Ltd, IMEX Building, 575-599 Maxted Road, Hemel Hempstead, Herts HP2 7DX. Reg in England No 6458827. Away Resorts Ltd is a licensed credit broker authorised by the Financial Conduct Authority.

Discovering different...

Whilst you wait... just think about being in your swimmers, the sun's out and the smiles are big