Cancellations FAQ

Cancellation by You

1. We prefer that customers who are unable to take their holiday agree to postpone to a mutually convenient date. However, if you have booked directly with Away Resorts online, via phone or in person, you may cancel your holiday at any time, subject to payment of any cancellation charge set out in paragraph 53 below.

If you need to cancel, please contact us as soon as possible by calling us on 0330 053 7000. Cancellation will be effective on the date on which we are informed of your cancellation.

2. You may cancel your Booking by contacting us within 24 hours of receipt of your Booking Confirmation, provided that your holiday has not yet started. We will confirm your cancellation to you and refund any payments you have made to us in respect of the Booking.

3. If you cancel your Booking after 24 hours have elapsed since receipt of your Booking Confirmation, cancellation charges are payable as follows, calculated from the date on which you contact us to cancel and based on the number of days prior to the start date of your holiday:

Number of days prior to start date Cancellation charge

7 days or less 100% of holiday cost

8-28 days 90% of holiday cost

29-41 days 50% of holiday cost

42-55 days 40% of holiday cost

56-69 days 30% od holiday cost

70 days or more No refund of deposit

The cancellation charges referred to above will not be payable if you cancel because we are in serious breach of our obligations in these Terms & Conditions.

Unless expressly stated elsewhere in these Terms & Conditions, you are not entitled to any refund if you or any of your guests leave before the end of your holiday.