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We are so excited to be welcoming guests and there's still time to book your last minute getaway. Beat the demand and book today.

Mersea Island FAQs

Your Frequently Asked Questions

Here are some of Mersea Island’s most commonly asked questions. If you feel that none of the below answer your questions please use the search bar or alternatively you can contact us and we will get back to you soon as possible.

Where can I fill in my details for Track & Trace for my upcoming stay?

In line with government advice, we are required to capture the information of everyone that will be visiting park including private sublets. This is to aid the government Test & Trace service, and for your own safety.

Before arriving to the park, please visit the link below and complete our tracker form.

I've booked privately, how can I access the app?

The Away Resorts app is for exclusive use of Away Resorts guests only.

What time can I check in?

If you’re staying in our Exclusive grades your check-in time will be 2:30pm. Please see our grade comparisons page for all Classic grades check in times. These check-in times are subject to change.

Can I have family/friends visit me for the day when I am staying on park?

Unfortunately at this time, we are unable to allow this to ensure we do not exceed our maximum capacity, as advised by the government.

Can we use cash in the shop?

We are requesting that all payments on park at this current time are contactless.

How much is it to bring dogs?

We’re able to offer pet friendly units to guests wishing to bring their dogs, and charge from £35 per short break (5 nights and under) and £55 per long break (6 nights or more), per dog. You are also welcome to bring your dog touring & camping, £2 per dog, per night at Whitecliff Bay.

Up to a maximum of two dogs are allowed per accommodation unit or per caravan and camping pitch. You can find out more about our dog friendly holidays by clicking the link.

Can I hire a high chair?

Yes you can hire a highchair for  £12 during your online booking.

Can I hire a travel cot and does it come with bedding?

Yes you can hire a travel cot for £15 and add it to your online booking. Please note cot linen is not provided as most parents prefer to bring their own.

Can I fit a travel cot in my accommodation?

This will depend on the accommodation but caravans can usually only fit travel cots in the lounge area. Lodges can fit travel cots in the double bedroom but can be very tight though they can be placed in the twin bedroom but a bed will have to be removed. Please call 0330 053 7000 to find out more about fitting a travel cot in your accommodation type and arranging them to be fitted.

What are the tide times?

If you have booked to stay at our Mersea Island park please note it is very important to check the tide table before you depart for your journey.

Do you have park WiFi?

We have WiFi hotspots at Tattershall Lakes, Whitecliff Bay, Mersea Island and Barmouth Bay.

WiFi is limited at Sandy Balls and Mill Rythe where WiFi is only available in the complex (or Village Square at Sandy Balls.)

There is a free WiFi option which offers unlimited data but limited speed which you can connect as many devices as you want to it. Due to the limited speed, this is better used for casual internet browsing, Facebook and Twitter and checking emails. It is not recommended for HD video streaming, video games and downloading of large files.

We also offer a Premium WiFi option (excluding Sandy Balls & Mill Rythe) which boasts higher speeds. The options are:

Data Duration Price
1gb 1 day £3
2gb 3 days £5
5gb 7 days £9
20gb 30 days £20
Unlimited 365 Days £120

 

To connect to the park WiFi, simply log into the Guest Network and following the on-screen prompts to register your device. If any troubles with connecting please check with the park’s reception who will be more than happy to assist.

How much do guest passes cost?

Guests Passes are included in the cost of your holiday when booking directly with us. This provides access to the selected park facilities, entertainment*, experiences and more. We charge for certain activities as we want you to have the very best experience and by paying a little, we can enhance activities a lot!
 
For those who book with third parties, guest passes can be purchased at the park’s reception. Prices are dependent on duration and time of year. If you choose to let through our subletting scheme, then prices will be reduced.
2021 GUEST PASS PRICING                      
    BAR   MER   SAN   TSL   WCB  
    2-6 berth 7-10 berth 2-6 berth 7-10 berth 2-6 berth 7-10 berth 2-6 berth 7-10 berth 2-6 berth 7-10 berth
Peak 2-6 nights £15 £20 £15 £20 £55 £65 £60 £80 £55 £65
  7 nights + £25 £30 £25 £30 £80 £100 £90 £120 £80 £100
Off-peak 2-6 nights £10 £15 £10 £15 £35 £40 £40 £55 £35 £40
  7 nights + £15 £20 £15 £20 £55 £65 £60 £80 £55 £65
 

These prices are for the caravan party, not per person. Please note, we cannot guarantee access to all facilities even with passes due to social distancing and safety assurances.

* Entertainment is not available at Barmouth Bay and is limited at Mersea Island.

How do I book?

There are two ways to book a holiday. You can either book online via our website or alternatively you can call us on 0330 053 7000.

Can I come and stay any night?

Any day arrivals are NOW available ALL YEAR! Yes, that’s peak dates too. Arrive when you want and leave when you want. All we ask is that you stay for a minimum of 2 nights, but apart from that, you can stay as long or as short as you like.

What's included in my break?

Along with your accommodation, Guest Passes are all included in the break’s price and provides everyone in your party full use of our on-park facilities and evening entertainment (where available)! Certain activities and services may also carry additional charges. Please note, at this time we cannot guarantee access to all facilities even with passes due to social distancing and safety assurances.

Do you have disabled facilities?

Yes, all our parks offer disabled friendly facilities. For more information please click here.

Can you get to Mersea Island by public transport?

The nearest train station is Colchester Town which is approximatively 10 miles away from the park. Local taxi numbers are available at station. Please be wary of tide times as Mersea Island can often be inaccessible during high tide.

Discovering different...

Whilst you wait... just think about being in your swimmers, the sun's out and the smiles are big