Your Frequently Asked Questions
Here are some of Sandy Balls’ most commonly asked questions. If you feel that none of the below answer your questions please use the search bar or alternatively you can contact us and we will get back to you soon as possible.
In line with government advice, we are required to capture the information of everyone that will be visiting park including private sublets. This is to aid the government Test & Trace service, and for your own safety.
Before arriving to the park, please visit the link below and complete our tracker form.
Activities can be booked in advance during peak times on our online system (Sandy Balls, Tattershall Lakes and Whitecliff Bay only).
Please be aware, whilst our facilities are open at reduced capacity due to government restrictions, bookable sessions will subsequently operate on a limited capacity to comply with social distancing measures and therefore, availability is not guaranteed.
The Away Resorts app is for exclusive use of Away Resorts guests only.
If you’re staying in our Exclusive grades your check-in time will be 2:30pm. Please see our grade comparisons page for all Classic grades check in times. These check-in times are subject to change.
Unfortunately at this time, our facilities are only open to our guests and owners.
Unfortunately at this time, we are unable to allow this to ensure we do not exceed our maximum capacity, as advised by the government.
When booking alpaca walks, it is a maximum of four people per alpaca, this does not include babies in arms. The minimum age for this activity is 14 years if attending without an adult.
You do not have to book your activities before you arrive however we do strongly advise this as we are running all activities with a limited capacity, in accordance to government advice.
We highly recommend booking activities online for your stay in advance to avoid disappointment.
We accept cash and card in our on-site shop.
We’re able to offer pet friendly units to guests wishing to bring their dogs, and charge from £35 per short break (5 nights and under) and £55 per long break (6 nights or more), per dog. You are also welcome to bring your dog touring & camping, £2 per dog, per night at Whitecliff Bay.
Up to a maximum of two dogs are allowed per accommodation unit or per caravan and camping pitch. You can find out more about our dog friendly holidays by clicking the link.
The soft play area is suitable Under 6’s.
Yes, for the latest selection of children’s food available please visit your preferred parks’ Food and Drink page.
Yes you can hire a highchair for £12 during your online booking.
Yes you can hire a travel cot for £15 and add it to your online booking. Please note cot linen is not provided as most parents prefer to bring their own.
This will depend on the accommodation but caravans can usually only fit travel cots in the lounge area. Lodges can fit travel cots in the double bedroom but can be very tight though they can be placed in the twin bedroom but a bed will have to be removed. Please call 0330 053 7000 to find out more about fitting a travel cot in your accommodation type and arranging them to be fitted.
Our out of hours security number is 01425 651 251.
Pitching a gazebo, pup tents, an awning with annex or sleeping in awnings is not allowed at Sandy Balls.
Not all accommodation have BBQ stands provided by guests but these can be provided upon request at Guest Services.
Only exclusive and luxury accommodation grades can guarantee outside seating nearby.
The number of adults and children in a lodge cannot exceed the number stated. A baby in a travel cot is also not acceptable if it’s over the maximum stated. For example, if you have 6 people already staying, even a baby would count as an extra person. Due to health and safety regulations, this is not allowed.
Yes, a parking space is provided for one car next to each pitch /accommodation unit. Guests with more than one vehicle will incur a charge and may be required to park second vehicles elsewhere on site at our direction.
Please refer to the accommodation section of our website, each accommodation category has full details of what is included with your stay.
Yes our caravans and lodges are supplied with bed linen.
We have a large Gym available on site. Guests must be 16 years of age to use this facility.
Yes, Sandy Balls has 1/3 mile of the beautiful river Avon, a challenging stretch of water. Fishing tackle and bait can be purchased from the Cycle Centre. Closed season 15 March to 15 June.
Please note we strongly advise against swimming in the stretch of River Avon on park as it's only suitable for fishing, but it can be paddled in further downstream.
We prefer guests not to bring commercial vehicles (vans, mini-vans etc) to Sandy Balls. Those guests who insist on using such vehicles will be required to park them away from pitches/accommodation areas at our direction.
Yes, we have several bike rack areas situated across the site for your convenience.
Sandy Balls is limited to the number of guests that can use the indoor pool at one time for health and safety reasons. This means at peak times (some school holidays and bank holidays) guests may have to pre-book a one hour swimming session online before they arrive for their holiday.
There are a limited number of bands allocated on a first come, first served basis for each bookable session but these cannot be guaranteed. The swimming system varies throughout the year but information will be emailed prior to your stay with any details if booking is required.
Yes, we have one launderette on site located near the village store.
Yes, we have bikes, tandems and tag-along available to hire for you to explore the forest routes and trails.
Yes, please ensure you know your lodge or pitch number when you place your order.
Wi-fi access is available in the main Village Square.
We can offer guests staying on park ice blocks for a 35p charge and a £1.50 deposit at the Sandyballs shop.
If you would like to swap them for frozen blocks again this will be a further 35p charge per block.
Your deposit is returned when the blocks are.
We’re excited to announce that Sandy Balls, Tattershall Lakes & Whitecliff Bay are still be able to offer activities and entertainment – with a few added precautions of course.
Instead of live performances, The Woodside Suite will be hosting live shows streamed from another location, kids entertainment and music. Not to mention our Outdoor Cinema showing will be running two showings a week too!
Our team have also been trained in hosting activities in a way where we can remain covid-safe and still have plenty of fun – with favourites returning such as target archery, crazy carts and more!
Along with your accommodation, Guest Passes are all included in the break’s price and provides everyone in your party full use of our on-park facilities and evening entertainment (where available)! Certain activities and services may also carry additional charges. Please note, at this time we cannot guarantee access to all facilities even with passes due to social distancing and safety assurances.
Whilst you wait... just think about being in your swimmers, the sun's out and the smiles are big