Golden Sands FAQs

Your Frequently Asked Questions

Here are some of Golden Sands most commonly asked questions. If you feel that none of the below answer your questions please use the search bar or alternatively you can contact us and we will get back to you soon as possible.

Is WiFi available at the Park?

Yes. WiFi is available FREE of charge in the entertainment complex. To access WiFi in your accommodation the following charges apply:

  • 1 day – £6
  • 3 days – £15
  • 4 days – £20
  • 1 week – £25
  • 1 month – £50

The above charges are for direct to van access, which will allow up to 8 devices per unit of accommodation.

How do I check prices and availability?

You can check all dates online with the availability checker below. Alternatively, you can call through to the Guest Services team on 0330 053 7000.

Do I have to pay a deposit?

To secure the dates and accommodation you want we ask for a 10% deposit, providing the arrival date is more than 8 weeks in advance. Any bookings made within 8 weeks require the full balance to be paid.

What time can I check in?

If you’re staying in our Exclusive grades your check-in time will be 2:30pm. Please see our grade comparisons page for all Classic grades check in times. These check-in times are subject to change.

Do you have 24hr security?

Yes. We have 24-hr security at Golden Sands Holiday Park, Rhyl, 12 months of the year. We take the safety of our guests and Owners as paramount.

What is the contact number for security?

Security can be contacted on 07974 813047.

What are the opening times?

All current opening times can be viewed on our faciltiies page or via the app. These reflect current opening times - for whether facilities will be available during your stay please click What's open.

Can we use cash in the shop?

We accept cash and card in our on-site shop.

How much is it to bring dogs?

We’re able to offer pet friendly units to guests wishing to bring their dogs, and charge from £35 per short break (5 nights and under) and £55 per long break (6 nights or more), per dog.

Up to a maximum of two dogs are allowed per accommodation unit or per caravan and camping pitch. You can find out more about our dog friendly holidays by clicking the link.

What if I arrive at Golden Sands Holiday Park after the reception closes?

We will place your Welcome Pack and keys in the Sandpiper Bar where a member of the team will check you in.

Do you have children’s menus in the restaurant and pub?

Yes, for the latest selection of children’s food available please visit your preferred parks’ Food and Drink page.

Can I hire a high chair?

Yes you can hire a highchair for  £12 during your online booking.

Can I hire a travel cot and does it come with bedding?

Yes you can hire a travel cot for £15 and add it to your booking online. These are standard travel cots that do not require a mattress and are therefore not provided. Cot linen is not provided as most parents prefer to bring their own.

Can I fit a travel cot in my accommodation?

This will depend on the accommodation but caravans can usually only fit travel cots in the lounge area. Lodges can fit travel cots in the double bedroom but can be very tight though they can be placed in the twin bedroom but a bed will have to be removed. Please call 0330 053 7000 to find out more about fitting a travel cot in your accommodation type and arranging them to be fitted.

Can I pay my balance online?

Yes you can. Please click on Log in and use your booking reference and surname to access your account. Alternatively, please call us and we will take your payment over the phone.

Do you have an iron and ironing board to hire?

Yes we do, subject to availability. Please ask at reception when required.

 

Do you have a copy of your booking terms and conditions?

Yes you can view our booking terms and conditions here.

Do you provide towels?

Only exclusive and luxury accommodation grades have towels included in the price. Alternatively, you can book a towel pack online or over the phone.

There are 7 of us can we fit in a 6 berth caravan/lodge?

The number of adults and children in a lodge cannot exceed the number stated. A baby in a travel cot is also not acceptable if it’s over the maximum stated. For example, if you have 6 people already staying, even a baby would count as an extra person. Due to health and safety regulations, this is not allowed.

What is in my accommodation?

Please refer to the accommodation section of our website, each accommodation category has full details of what is included with your stay.

Do the caravans and lodges come with bed linen?

Yes our caravans and lodges are supplied with bed linen.

Do you have a local taxi firm you would recommend?

Yes. We recommend Horizon Taxis (01745 355202).

Can I get a taxi or bus from the train station to Golden Sands Holiday Park?

Yes there is a taxi rank at the train station as well as a bus station. You will need bus no. Sapphire12 operated by Arriva Wales. A taxi will cost approx. £6 from the train station to the Park (general rate – may differ dependent on bank holidays etc.).

I need to hire a mobility scooter, can you recommend a local supplier?

Yes, there is local supplier Abergele Mobility (01745 827990).

Do you have a secure area where I can lock my bike up?

Yes, we have several bike rack areas situated across the site for your convenience.

How does your swimming pool system work?

Sandy Balls is limited to the number of guests that can use the indoor pool at one time for health and safety reasons. This means at peak times (some school holidays and bank holidays) guests may have to pre-book a one hour swimming session online before they arrive for their holiday.

There are a limited number of bands allocated on a first come, first served basis for each bookable session but these cannot be guaranteed.  The swimming system varies throughout the year but information will be emailed prior to your stay with any details if booking is required.

Do you have a laundrette on site?

Yes, we have one launderette on site.

Can I hire bikes?

No, we don’t at Golden Sands Holiday Park but there is a local supplier: The Bike Hub (01745 339758).

What’s included in my break?

Along with your accommodation, Guest Passes are all included in the break’s price and provides everyone in your party full use of our on-park facilities and evening entertainment (where available)! Certain activities and services may also carry additional charges. Please note, at this time we cannot guarantee access to all facilities even with passes due to social distancing and safety assurances.

If required by government, where can I fill in my details for Track & Trace for my upcoming stay?

In line with government advice, we are required to capture the information of everyone that will be visiting park including private sublets. This is to aid the government Test & Trace service, and for your own safety.

Before arriving to the park, please visit the link below and complete our tracker form.

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Whilst you wait... just think about being in your swimmers, the sun's out and the smiles are big