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New & Exclusive: Any day arrivals are NOW available ALL YEAR so you can now arrive and leave whatever day you like!*

Mill Rythe Customer Announcement

As a valued customer, we want to make sure you feel safe when you visit Mill Rythe Holiday Village. We appreciate that your health and wellbeing is at the forefront of your mind right now, and I’d like to assure you that it is always at the forefront of ours. The safety and wellbeing of our customers and team is paramount.

We are monitoring the Coronavirus (Covid-19) situation closely and have already taken robust action in accordance with, and very often exceeding, official health guidelines.

On 16 March, the UK Government issued new guidance to avoid unnecessary social contact and avoid bars, clubs, theatres, restaurants and large gatherings. Following the most recent Government guidance, we feel that we must, sadly, make the decision to postpone all breaks at Mill Rythe Holiday Village between Monday 23 March and Sunday 19 April 2020. As a consequence, guests booked on breaks during this period should not travel to Mill Rythe.

In the interests of making this as simple as possible for you, there is no need to contact us. Instead, we have moved the full value of your break into a holding account and will contact you to discuss three options you have:

  1. Rebook for a different date at Mill Rythe in the next 12 months with no administrative charge and a £25 per room discount
  2. Rebook for a different Away Resorts park in the next 12 months with no administrative charge and a £25 discount – please note that alternative Away Resorts parks are self-catering.
  3. Receive a full refund of the value of your break.

We will contact you as soon as we can to discuss which option you prefer. We are prioritising bookings that are due to arrive in the next 10 days and then rolling forward to later bookings. Please be patient as we need to talk with many guests, however we will be in touch and there is no need to contact us today.

Specifically:

  • There is no need to contact us – we will contact you to discuss your booking.
  • The full value of your break has been automatically moved into a holding account.
  • You can use your holding account money to rebook another break at any time in the next 12 months, choosing either:
    1. A replacement break of the same standard to that booked and of the same value paid
    2. A replacement holiday of lesser value together with a refund of the difference by us
    3. A replacement holiday of higher value with a payment of the difference by yourself
  • Any guest who rebooks for another break will receive a £25 discount per unit of accommodation.
  • Alternatively, If you choose a refund, payments made by debit or credit card will be repaid to the same card. This may take up to 7 days to process.

We are sorry to be advising you of this situation and know you will be disappointed however we also hope that you understand the reasons and we look forward to welcoming you back to spend time with us in due course. Thank you for your support

Carl Castledine

CEO

Breaks from 20 April onwards

All breaks from 20 April onwards are currently going ahead as planned, but we will continue to review the situation and Government guidance and post the latest information on our website and Facebook.

Should you wish to change dates for your break, you are welcome to do so without any admin fees.

 

Away Resorts