Cleethorpes Pearl FAQs

Your Frequently Asked Questions

Here are some of Cleethorpes Pearl’s most commonly asked questions. If you feel that none of the below answer your questions please use the search bar or alternatively you can contact us and we will get back to you soon as possible.

I've booked privately, how can I access the app?

The Away Resorts app is for exclusive use of Away Resorts guests only.

Can I upgrade my accommodation?

Yes, we have several different types of accommodation at Cleethorpes Pearl so upgrade options with additional facilities such as an ensuite bathroom or a view may be available. Please call 0330 053 7000 for availability and to book.

What time can I check in?

If you’re staying in our Exclusive grades your check-in time will be 2:30pm. Please see our grade comparisons page for all Classic grades check in times. These check-in times are subject to change.

What if I arrive late? 

If you arrive late please contact our out of hours team at Cleethorpes Pearl on 07791 084 586.

Can I have family/friends visit me for the day when I am staying on park?

This usually isn't possible in peak times due to capacity and safety on the park. Please contect the park to check and they will be sure to help. 

Do you have WiFi?

Wi-Fi is limited at Cleethorpes Pearl, and only available in the central facilities.

Is there a cash point on park?

Yes, we have a cash point at Cleethorpes Pearl located near the entertainment complex. There is a £1.85 charge to take cash out.

How much is it to bring dogs?

We’re able to offer pet friendly units to guests wishing to bring their dogs, and charge from £35 per short break (5 nights and under) and £55 per long break (6 nights or more), per dog. 

Up to a maximum of two dogs are allowed per accommodation unit or per caravan and camping pitch. You can find out more about our dog friendly holidays by clicking the link.

What is your out of hours phone number?

Our out of hours security number is 07791 084 586.

Can I hire a high chair?

Yes you can hire a highchair for  £12 during your online booking.

Can I hire a travel cot and does it come with bedding?

Yes you can hire a travel cot for £15 and add it to your booking online. These are standard travel cots that do not require a mattress and are therefore not provided. Cot linen is not provided as most parents prefer to bring their own.

Can I fit a travel cot in my accommodation?

This will depend on the accommodation but caravans can usually only fit travel cots in the lounge area. Lodges can fit travel cots in the double bedroom but can be very tight though they can be placed in the twin bedroom but a bed will have to be removed. Please call 0330 053 7000 to find out more about fitting a travel cot in your accommodation type and arranging them to be fitted.

How do I book?

There are two ways to book a holiday. You can either book online via our website or alternatively you can call us on 0330 053 7000.

Can I come and stay any night?

Any day arrivals are available ALL YEAR! Yes, that’s peak dates too. Arrive when you want and leave when you want. All we ask is that you stay for a minimum of 2 nights, but apart from that, you can stay as long or as short as you like.

What's included in my break?

Along with your accommodation, Guest Passes are all included in the break’s price and provides everyone in your party full use of our on-park facilities and evening entertainment (where available)! Certain activities and services may also carry additional charges. Please note, at this time we cannot guarantee access to all facilities even with passes due to social distancing and safety assurances.

Do you have disabled facilities?

Yes, all our parks offer disabled friendly facilities. For more information please click here.

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