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Your Frequently Asked Questions
FAQ’s
Your Frequently Asked Questions
Here are some of Barmouthย Bay’s most commonly asked questions. If you feel that none of the below answer your questions please use the search bar or alternatively you can contact us and we will get back to you soon as possible.
FAQ’s
In line with government advice, we are required to capture the information of everyone that will be visiting parkย including private sublets. This is to aid the government Test & Trace service, and for your own safety.
Before arriving to the park, please visit the link below and complete our tracker form.
The Away Resorts App is for exclusive use of Away Resorts guests only.
If youโre staying in Indulgent or Luxury grades your check-in time will be 3pm. All other grades have a check-in time of 4:30pm. These check-in times are subject to change.
Our outdoor cinema at Barmouth Bay is every Thursday and Saturday throughout the peak summer holidays (27 July โ 4 September). Films start around 8:30pm (depending on sunlight).
Unfortunately at this time, we are unable to allow this to ensure we do not exceed our maximum capacity, as advised by the government.
| Open from July 13th | How we're operating | |
|---|---|---|
| Guest Services | โ | Our opening times are 9am - 5pm Monday to Saturday and 9:30 - 5:30pm on Sundays. At this current time, if you need to speak with a member of the team whilst you're on park, please call us rather than heading to Guest Services. Your team can be contacted on 01341 247350. If you do need to pop into Guest Services to see us, then please ensure you are wearing a mask whilst inside, as per government advice. |
| Holiday Home Sales | โ | We are open as usual, everyday from 9am - 5pm. |
| Indoor Swimming Pool | โ | Our lovely indoor swimming pool is finally open! Our opening times are from 9am - 5pm everyday. Due to reduced capacity in the pool and high demand, we advise pre-booking your swim sessions. Walk-ins will be taken if the pool has capacity but we can not guarantee access. All swim sessions are 1-hour. You will have a 15-minute grace period to arrive for your session before it will be made available to other guests. We politely request that you arrive at the pool 'swim-ready' however changing room facilities will be available. Our toilets and showers within the facility will also be open. Social distancing must continue to be adhered to in and around the pool. |
| The Beach | โ | Great news! Access to our beautiful beach is open as usual for you and your family to enjoy. However for your own safety, and to keep in line with government advice please ensure you abide to the social distancing guidelines in place. |
| Sports Court | โ | Our sports court is open for you and your family to enjoy. No booking is required however for your own safety, please ensure you are following government advice around social distancing at all times. |
| Adventure Playground | โ | Our adventure playground is open for you and your family to enjoy. No booking is required however for your own safety, please ensure you are following government advice around social distancing at all times. |
| Launderette | โ | Our launderette is open for you to use as required. For your own safety, please use our sanitising stations available and ensure you are following government advice on social distancing. |
| Outdoor Cinema | โ | Our outdoor cinema showing have now finished for the year and will resume throughout the peak 6 weeks of summer in 2021. |
We’re able to offer pet friendly units to guests wishing to bring their dogs, and charge from ยฃ30 per short break (5 nights and under) and ยฃ50 per long break (6 nights or more), per dog. You are also welcome to bring your dogย touring & camping, ยฃ2 per dog, per night at Tattershall Lakes and Whitecliff Bay.
Up to a maximum of two dogs are allowed per accommodation unit or per caravan and camping pitch. You can find out more about our dog friendly holidays by clicking the link.
Yes you can hire a highchair forย ยฃ12 during your online booking.
Yes you can hire a travel cot for ยฃ15 and add it to your online booking. Please note cot linen is not provided as most parents prefer to bring their own.
This will depend on the accommodation but caravans can usually only fit travel cots in the lounge area. Lodges can fit travel cots in the double bedroom but can be very tight though they can be placed in the twin bedroom but a bed will have to be removed. Please call 0330 053 7000 to find out more about fitting a travel cot in your accommodation type and arranging them to be fitted.
Our touring and camping breaks are only available at our Whitecliff Bay and Tattershall Lakes locations. Click here to find out more.
We have WiFi hotspots atย Tattershall Lakes, Whitecliff Bay, Mersea Island and Barmouth Bay.
WiFi is limited atย Sandy Balls and Mill Rythe where WiFi is only available in the complex (or Village Square at Sandy Balls.)
There is a free WiFi option which offers unlimited data but limited speed which you can connect as many devices as you want to it. Due to the limited speed, this is better used for casual internet browsing, Facebook and Twitter and checking emails. It is notย recommended for HD video streaming, video games andย downloading of large files.
We also offer a Premium WiFi option (excluding Sandy Balls & Mill Rythe) which boasts higher speeds. The options are:
| Data | Duration | Price |
| 1gb | 1 day | ยฃ3 |
| 2gb | 3 days | ยฃ5 |
| 5gb | 7 days | ยฃ9 |
| 20gb | 30 days | ยฃ20 |
| Unlimited | 365 Days | ยฃ120 |
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To connect to the park WiFi, simply log into the Guest Network and following the on-screen prompts to register your device. If any troubles with connecting please check with the park’s reception who will be more than happy to assist.
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Guests Passes are included in the cost of your holiday when booking directly with us. This provides access to the selected park facilities, entertainment*, experiences and more. We charge for certain activities as we want you to have the very best experience and by paying a little, we can enhance activities a lot!
For those who book with third parties, guest passes can be purchased at the park’s reception. Prices are dependent on duration and time of year:
| Berth | 4 to 6 | 8 to 10 | 4 to 6 | 8 to 10 | 4 to 6 | 8 to 10 | 4 to 6 | 8 to 10 | 4 to 6 | 8 to 10 | |
| 5-7 Nights | Peak | 72 | 92 | 74 | 94 | 23 | 23 | 19 | 23 | 72 | 92 |
| Off Peak | 52 | 62 | 54 | 70 | 13 | 15 | 52 | 62 | |||
| 1-4 Nights | Peak | 38 | 48 | 40 | 50 | 13 | 13 | 14 | 15 | 37 | 48 |
| Off Peak | 28 | 36 | 30 | 38 | 8 | 9 | 28 | 36 | |||
These prices are for the caravan party, not per person.
* Entertainment is not available at Barmouth Bay and is limited at Mersea Island.
There are two ways to book a holiday. You can either book online via our website or alternatively you can call us on 0330 053 7000.
Any day arrivals are NOW available ALL YEAR! Yes, thatโs peak dates too. Arrive when you want and leave when you want. All we ask is that you stay for a minimum of 2 nights, but apart from that, you can stay as long or as short as you like.
Along with your accommodation, Guest Passes are all included in the breakโs price and provides everyone in your party full use of our on-park facilities and evening entertainment (where available)! Certain activities and services may also carry additional charges. Please note, at this time we cannot guarantee access to all facilities even with passes due to social distancing and safety assurances.
Yes, all our parks offer disabled friendly facilities. For more information pleaseย click here.
The closest train station to Barmouth Bay Holiday Park isย Talybontย Railway Station,ย only aย 5 minute walk to the park. You will find that majority of trains coming from England will depart from Birmingham New Street Station or Shewsbury Station.
Please make sure you stay refreshed on your journey and have plenty to eat on your travels, it takes a while but definitely worth it!
Barmouth Bay is lucky enough to still have their swimming pool facility open up until midย December.