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Your Frequently Asked Questions
Here are some of Mersea Island’s most commonly asked questions. If you feel that none of the below answer your questions please use the search bar or alternatively you can contact us and we will get back to you soon as possible.
The Away Resorts App is for exclusive use of Away Resorts guests only.
If you’re staying in Indulgent or Luxury grades your check-in time will be 3pm. All other grades have a check-in time of 4:30pm. These check-in times are subject to change.
Unfortunately at this time, we are unable to allow this to ensure we do not exceed our maximum capacity, as advised by the government.
We are requesting that all payments on park at this current time are contactless.
|Open from July 6th||How we're operating|
|The Muddy Duck||✔||We are OPEN! If you join us inside, it is table service only so there's no need to head up to the bar; once you're seated, sit back, relax and we'll come to you! If you are enjoying some of the English weather, then please order with the host at the door. For your own safety, please ensure there are no more than 2 households at a table at any one time and a minimum of 1m social distancing is being adhered to at all times. Additional seating outdoors will also be provided, weather dependant.|
|Adventure Playground||✔||Our Adventure Playground is open for you and your family to enjoy. However for your own safety, please ensure you are following Government advice around social distancing.|
|Outdoor Cinema||✔||Only available for the 6 week summer holiday
Join us every Thursday and Saturday throughout the peak Summer holidays for our outdoor cinema evening! For your own safety, social distancing must be adhered to, so you can grab a seat and sit with your family. Weather dependant. Please note; we will not be providing blankets at this time to ensure your utmost safety, so please remember to bring your own.
|The Beach||✔||Great news! Access to our beautiful beach is open as usual for you and your family to enjoy. However for your own safety, and to keep in line with Government advice please ensure you abide to the 1m social distancing guidelines in place.|
|The Shop||✔||Our on-site shop remains open for you to be able to get hold of all your everday essentials. As with other shops at the moment, there are precautions in place and we ask you to adhere to these to ensure the safety of yourselves, other holidaymakers, owners and the park team. You will notice the following measures in place:
Queue management system - Sanitisation station at entrance - Limited capacity - Social distancing - Sneeze screens at tills - Contact-less payments only
|Guest Services||✔||Opening Times
9am - 5pm (Everyday)
|Holiday Home Sales||✔||Opening Times
9am - 5pm (Everyday)
|Indoor Swimming Pool||➖||Our lovely indoor pool is now open! Session bathing will apply, to ensure you can swim safely and more detail will follow shortly.|
We’re able to offer pet friendly units to guests wishing to bring their dogs, and charge from £30 per short break (5 nights and under) and £50 per long break (6 nights or more), per dog. You are also welcome to bring your dog touring & camping, £2 per dog, per night at Tattershall Lakes and Whitecliff Bay.
Up to a maximum of two dogs are allowed per accommodation unit or per caravan and camping pitch. You can find out more about our dog friendly holidays by clicking the link.
Yes you can hire a highchair for £12 during your online booking.
Yes you can hire a travel cot for £15 and add it to your online booking. Please note cot linen is not provided as most parents prefer to bring their own.
This will depend on the accommodation but caravans can usually only fit travel cots in the lounge area. Lodges can fit travel cots in the double bedroom but can be very tight though they can be placed in the twin bedroom but a bed will have to be removed. Please call 0330 053 7000 to find out more about fitting a travel cot in your accommodation type and arranging them to be fitted.
If you have booked to stay at our Mersea Island park please note it is very important to check the tide table before you depart for your journey.Mersea Island tide Table
We have WiFi hotspots at Tattershall Lakes, Whitecliff Bay, Mersea Island and Barmouth Bay.
WiFi is limited at Sandy Balls and Mill Rythe where WiFi is only available in the complex (or Village Square at Sandy Balls.)
There is a free WiFi option which offers unlimited data but limited speed which you can connect as many devices as you want to it. Due to the limited speed, this is better used for casual internet browsing, Facebook and Twitter and checking emails. It is not recommended for HD video streaming, video games and downloading of large files.
We also offer a Premium WiFi option (excluding Sandy Balls & Mill Rythe) which boasts higher speeds. The options are:
To connect to the park WiFi, simply log into the Guest Network and following the on-screen prompts to register your device. If any troubles with connecting please check with the park’s reception who will be more than happy to assist.
Guests Passes are included in the cost of your holiday when booking directly with us. This provides access to the selected park facilities, entertainment*, experiences and more. We charge for certain activities as we want you to have the very best experience and by paying a little, we can enhance activities a lot!
For those who book with third parties, guest passes can be purchased at the park’s reception. Prices are dependent on duration and time of year:
|Berth||4 to 6||8 to 10||4 to 6||8 to 10||4 to 6||8 to 10||4 to 6||8 to 10||4 to 6||8 to 10|
These prices are for the caravan party, not per person.
There are two ways to book a holiday. You can either book online via our website or alternatively you can call us on 0330 053 7000.
Any day arrivals are NOW available ALL YEAR! Yes, that’s peak dates too. Arrive when you want and leave when you want. All we ask is that you stay for a minimum of 2 nights, but apart from that, you can stay as long or as short as you like.
Along with your accommodation, Guest Passes are all included in the break’s price and provides everyone in your party full use of our on-park facilities and evening entertainment (where available)! Certain activities and services may also carry additional charges. Please note, at this time we cannot guarantee access to all facilities even with passes due to social distancing and safety assurances.
Yes, all our parks offer disabled friendly facilities. For more information please click here.
The nearest train station is Colchester Town which is approximatively 10 miles away from the park. Local taxi numbers are available at station. Please be wary of tide times as Mersea Island can often be inaccessible during high tide.