You are here: Our Parks > Mersea Island > FAQ’s
Your Frequently Asked Questions
Here are some of Mersea Island’s most commonly asked questions. If you feel that none of the below answer your questions please use the search bar or alternatively you can contact us and we will get back to you soon as possible.
|Muddy Duck Clubhouse||Open Friday - Saturday||Open Friday - Saturday||Open Friday - Saturday||Open Friday - Saturday||Open Friday - Saturday||Open Friday - Saturday||Open Friday - Saturday||Open Friday - Saturday||Weekends||Closed|
|Indoor Swimming Pool||Closed||Open||Open||Open||Open||Open||Open||Open||Weekends||Closed|
|Outdoor Cinema (Wed & Sun School Hols)||Closed||Weekends||Weekends||Weekends||Weekends||Weekends||Weekends||Weekends||Closed||Closed|
|Play & My Active||Closed||Closed||Closed||Closed||Open 24th||Open||Open until 4th||No||Closed||Closed|
|Guest Services & Shop||Open||Open||Open||Open||Open||Open||Open||Open||Open||Closed|
We’re able to offer pet friendly units to guests wishing to bring their dogs, and charge from £30 per short break (5 nights and under) and £50 per long break (6 nights or more), per dog. You are also welcome to bring your dog touring & camping, £2 per dog, per night at Tattershall Lakes and Whitecliff Bay.
Up to a maximum of two dogs are allowed per accommodation unit or per caravan and camping pitch. You can find out more about our dog friendly holidays by clicking the link.
Unfortunately we do not allow dogs at Mill Rythe, except for of course guide dogs.
Yes, for the latest selection of children’s food available please visit your preferred parks’ Food and Drink page.
Yes you can hire a highchair for £12 during your online booking.
Yes you can hire a travel cot for £15 and add it to your online booking. Please note cot linen is not provided as most parents prefer to bring their own.
This will depend on the accommodation but caravans can usually only fit travel cots in the lounge area. Lodges can fit travel cots in the double bedroom but can be very tight though they can be placed in the twin bedroom but a bed will have to be removed. Please call 01442 508850 to find out more about fitting a travel cot in your accommodation type and arranging them to be fitted.
If you have booked to stay at our Mersea Island park please note it is very important to check the tide table before you depart for your journey.Mersea Island tide Table
All our Guest Services are open from 9am – 6pm.
In the winter periods the hours reduce from 9am – 5pm
Mill Rythe by Away Resorts is open from 9am – 7pm every day.
We have WiFi hotspots at Tattershall Lakes, Whitecliff Bay, Mersea Island and Barmouth Bay.
WiFi is limited at Sandy Balls and Mill Rythe where WiFi is only available in the complex (or Village Square at Sandy Balls.)
There is a free WiFi option which offers unlimited data but limited speed which you can connect as many devices as you want to it. Due to the limited speed, this is better used for casual internet browsing, Facebook and Twitter and checking emails. It is not recommended for HD video streaming, video games and downloading of large files.
We also offer a Premium WiFi option (excluding Sandy Balls & Mill Rythe) which boasts higher speeds. The options are:
To connect to the park WiFi, simply log into the Guest Network and following the on-screen prompts to register your device. If any troubles with connecting please check with the park’s reception who will be more than happy to assist.
Entertainment can vary by park and date. Sandy Balls, Tattershall Lakes, Mill Rythe and Whitecliff Bay offers evening entertainment for most of the year. You can view the entertainment by park by clicking on the park links. Mersea Island offers limited entertainment with weekend cabaret acts. Barmouth Bay currently does not offer evening entertainment but does have a nearby entertainment complex at the entrance of the park.
A full entertainment guide will be provided on arrival at the selected parks.
Entertainment Passes are included in the cost of your holiday when booking directly with us. This provides access to the selected park facilities, evening entertainment*, PLAY activities and more. We charge for certain activities as we want you to have the very best experience and by paying a little, we can enhance activities a lot!
For those who book with third parties, entertainment passes can be purchased at the park’s reception. Prices are dependent on duration and time of year:
|Berth||4 to 6||8 to 10||4 to 6||8 to 10||4 to 6||8 to 10||4 to 6||8 to 10||4 to 6||8 to 10|
These prices are for the caravan party, not per person.
There are two ways to book a holiday. You can either book online via our website or alternatively you can call us on 0330 053 7000.
Any day arrivals are NOW available ALL YEAR! Yes, that’s peak dates too. Arrive when you want and leave when you want. All we ask is that you stay for a minimum of 2 nights, but apart from that, you can stay as long or as short as you like.
Along with your accommodation, Entertainment Passes are all included in the break’s price and provides everyone in your party full use of our on-park facilities and evening entertainment (if provided)! Certain activities and services may also carry additional charges.
Yes, all our parks offer disabled friendly facilities. For more information please click here.
Bike hire is available directly on park for Sandy Balls, Mill Rythe and Tattershall Lakes only.
However, Barmouth Bay and Whitecliff Bay have bike hire facilities nearby. Please pop in to the Guest Services, they would be more than happy to help you arrange this.
The nearest train station is Colchester Town which is approximatively 10 miles away from the park. Local taxi numbers are available at station. Please be wary of tide times as Mersea Island can often be inaccessible during high tide.