You are here: Our Parks > Sandy Balls > FAQ’s
Here are some of Sandy Balls’s most commonly asked questions. If you feel that none of the below answer your questions please use the search bar or alternatively you can contact us and we will get back to you soon as possible.
|Aubrey's Forest Kitchen||Open|
|Activities & Play||No|
|Indoor Swimming Pool||Open|
|Outdoor Swimming Pool||Closed|
|Cycle Hire Centre||Open|
|The Spa Retreat||Weekends|
|Indoor Soft Play||Open|
|Aubrey's Forest Kitchen||Open||Weekends (open HT)||Weekends||Open||Open||Open||Open||Open||Open||Open||Open||Open|
|Woodside Inn||Open||Open (closed for refurbishment from 24th Feb)||Closed (Open from 16th March)||Open||Open||Open||Open||Open||Open||Open||Closed||Closed|
|Village Shop||Open (8-5)||Open (8-5)||Open (8-5)||Open||Open||Open||Open||Open||Open||Open||Open (8-5)||Open (8-5)|
|Gym||Closed until 18th Jan||Open||Open||Open||Open||Open||Open||Open||Open||Open||Open||Open|
|Indoor Swimming Pool||Open||Open||Open||Open||Open||Open||Open||Open||Open||Open||Open||Open|
|Outdoor Swimming Pool||Closed||Closed||Closed||Closed||Open 22nd-31st||Open||Open||Open||Open^||Closed||Closed||Closed|
|The Spa Retreat||Weekends||Weekends||Open||Open||Open||Open||Open||Open||Open||Open||Weekends||Weekends|
|Indoor Soft Play||Open||Open||Open||Open||Open||Open||Open||Open||Open||Open||Open||Open|
|Evening Entertainment**||Weekends||Weekends (open HT)||Weekends||Open||Open||Open||Open||Open||Open||Open||Closed||Closed|
|Activities & Play||Weekends||Weekends (open HT)||Weekends||Open||Open||Open||Open||Open||Open||Open||Closed||Closed|
|Alpaca Walks||Weekends||Weekends (open HT)||Weekends||Open||Open||Open||Open||Open||Open||Open||Weekends||Weekends|
|Cycle Hire Centre||Open||Open||Open||Open||Open||Open||Open||Open||Open||Open||Open||Open|
We’re able to offer pet friendly units to guests wishing to bring their dogs, and charge from £30 per short break (5 nights and under) and £50 per long break (6 nights or more), per dog. You are also welcome to bring your dog touring & camping, £2 per dog, per night at Tattershall Lakes and Whitecliff Bay.
Up to a maximum of two dogs are allowed per accommodation unit or per caravan and camping pitch. You can find out more about our dog friendly holidays by clicking the link.
Unfortunately we do not allow dogs at Mill Rythe, except for of course guide dogs.
The soft play area is suitable Under 6’s.
Yes, for the latest selection of children’s food available please visit your preferred parks’ Food and Drink page.
Yes you can hire a highchair for £12 during your online booking.
Yes you can hire a travel cot for £15 and add it to your online booking. Please note cot linen is not provided as most parents prefer to bring their own.
This will depend on the accommodation but caravans can usually only fit travel cots in the lounge area. Lodges can fit travel cots in the double bedroom but can be very tight though they can be placed in the twin bedroom but a bed will have to be removed. Please call 01442 508850 to find out more about fitting a travel cot in your accommodation type and arranging them to be fitted.
Yes, our facilities are heated and maintained to a high standard.
Yes, our facilities are open 24 hours per day. They are regularly cleaned throughout this period by our team on site who follow strict cleaning guidelines and procedures.
Pitching a gazebo, pup tents, an awning with annex or sleeping in awnings is not allowed at Sandy Balls.
All lodges, caravans and camping pods at Sandy Balls have BBQ stands provided. You can bring your own BBQ or disposable BBQ’s are available to purchase from the Village Store. We do ask you not to place them directly onto the ground, decking or picnic benches. Please dispose of them responsibly. Safari tents have a Gas BBQ.
Yes, we have picnic benches situated throughout the site. Lodges and caravans will also have seating allocated outside the property.
We do allow 2 cars per 6 berth accommodation, at no extra cost, if you bring a second vehicle needs to be parked in our main car park. 4 Berth accommodations are allowed one car.
Touring pitches allow one vehicle to be parked on your pitch.
Extra cars for accommodation are £30 for the stay and Third vehicle will be £50 *(These need to be parked in the main car park).
Extra cars for Touring are changed at £10 per night (These need to be parked in the main car park).
The number of adults and children in a lodge cannot exceed the number stated. A baby in a travel cot is also not acceptable if it’s over the maximum stated. For example, if you have 6 people already staying, even a baby would count as an extra person. Due to health and safety regulations, this is not allowed.
Yes, a parking space is provided for one car next to each pitch /accommodation unit. Guests with more than one vehicle will incur a charge and may be required to park second vehicles elsewhere on site at our direction.
Please refer to the accommodation section of our website, each accommodation category has full details of what is included with your stay.
For non-premium accommodation you will need to bring your own towels, tea-towels, dishcloths, washing up liquid and toilet rolls. Alternatively towels can be hired and everything purchased from our onsite shop. You will need to purchase your own food and beverages.
All Premium Lodges, Premium Plus Lodges, Premium Vista Lodges and Safari Tents have towels included. For all other accommodation, towel packs can be hired for just £8.00 per guest and includes 1 bath towel and 1 hand towel. To book, call 01442 508850. Alternatively you can bring your own towels.
Yes our caravans and lodges are supplied with bed linen.
We have a large Gym available on site. Guests must be 16 years of age to use this facility.
Yes, Sandy Balls has 1/3 mile of the beautiful river Avon, a challenging stretch of water with a variety of swims. Fishing tackle and bait can be purchased from the Cycle Centre. Closed season 15 March to 15 June.
We prefer guests not to bring commercial vehicles (vans, mini-vans etc) to Sandy Balls. Those guests who insist on using such vehicles will be required to park them away from pitches/accommodation areas at our direction.
Yes, we have several bike rack areas situated across the site for your convenience.
Yes, we are happy to book tables for parties of 10 or more guests, subject to availability. A restricted number of tables are available each day. Please call 01425 651213 to enquire and book. We do not take reservations in the Woodside Inn.
We have a limited number of bands allocated on a first come, first served basis for each bookable session but these cannot be guaranteed.
Sandy Balls is limited to the number of guests that can use the indoor pool at one time for health and safety reasons. This means at peak times (some school holidays and bank holidays) guests may have to pre-book a one hour swimming session online before they arrive for their holiday.
There are a limited number of bands allocated on a first come, first served basis for each bookable session but these cannot be guaranteed. The swimming system varies throughout the year but information will be emailed prior to your stay with any details if booking is required.
The Premier Membership card does not offer a discount in the Village Store.
We have a wide range of activities available, book online from our Activities page or feel free to call the Leisure Team on 01425 651216.
Yes, we have three launderettes available across the site containing washing and drying machines. The charge is £3.50- £3.75 per use.
Yes, we have bikes, tandems and tag-along available to hire for you to explore the forest routes and trails.
Yes, please ensure you know your lodge or pitch number when you place your order.
Guest Services is situated in the Welcome Building. The team are available for your queries Monday and Friday from 9am to 9pm and from 9am to 6pm on all other days.
Wi-fi access is available in the main Village Square.
The price of your holiday break includes accommodation, access to our swimming pools, access to our children’s indoor and outdoor play areas, evening entertainment on selected days throughout the year and wi-fi in the main Village Square.
We can offer guests staying on park ice blocks for a 35p charge and a £1.50 deposit at the Sandyballs shop.
If you would like to swap them for frozen blocks again this will be a further 35p charge per block.
Your deposit is returned when the blocks are.
Alternatively, you can ask your questions on social media and we’ll be able to get in touch even quicker.