You are here: Our Parks > Sandy Balls > FAQ’s
Here are some of Sandy Balls’s most commonly asked questions. If you feel that none of the below answer your questions please use the search bar or alternatively you can contact us and we will get back to you soon as possible.
In line with government advice, we are required to capture the information of everyone that will be visiting park including private sublets. This is to aid the government Test & Trace service, and for your own safety.
Before arriving to the park, please visit the link below and complete our tracker form.
Activities can be booked in advance during peak times on our online system (Sandy Balls, Tattershall Lakes and Whitecliff Bay only).
Please be aware, whilst our facilities are open at reduced capacity due to government restrictions, bookable sessions will subsequently operate on a limited capacity to comply with social distancing measures and therefore, availability is not guaranteed.
If you have booked privately at Tattershall Lakes, Sandy Balls or Whitecliff Bay, you can book activities online below. Please use your pitch number and road name as the booking reference.
The Away Resorts App is for exclusive use of Away Resorts guests only.
If you’re staying in Indulgent or Luxury grades your check-in time will be 3pm. All other grades have a check-in time of 4:30pm. These check-in times are subject to change.
Unfortunately at this time, our facilities are only open to our guests and owners.
Unfortunately at this time, we are unable to allow this to ensure we do not exceed our maximum capacity, as advised by the government.
Swimming sessions are charged at £1 per person, this guarantees a date and time for you to enjoy the pool. Swim sessions must be booked online prior. All sessions are 1-hour. You will have a 15-minute grace period to arrive for your session before it is made available to other guests. We politely request that you arrive at the pool ‘swim-ready’ however changing room facilities will be available. Our toilets and showers within the facility will also be open. Social distancing must continue to be adhered to in and around the pool.
When booking alpaca walks, it is a maximum of four people per alpaca, this does not include babies in arms. The minimum age for this activity is 14 years if attending without an adult.
You do not have to book your activities before you arrive however we do strongly advise this as we are running all activities with a limited capacity, in accordance to government advice.
Activities can be booked online or on park at the Forest Hub, however we do highly recommend booking all activities online for your stay in advance to avoid disappointment.
We are requesting that all payments on park at this current time are contactless.
|What's open||How we're operating|
|Aubrey's Forest Kitchen||✔||We are OPEN! However for your own safety, please ensure there are no more than 2 households at a table at any one time and a minimum of 1m social distancing is being adhered to at all times. At this time we can only offer table service; so sit back, relax and we'll come to you! Table bookings can be made here. A £5 per person deposit will be taken at time of booking, which will be redeemable against your bill. Bookings will be held for 10 minutes, after which we will release your table for another guest. Each booking will be allocated a two-hour slot. Walk-ins will be accepted however booking in advance is advised as we are operating at a limited capacity.|
Delivery & Takeaway Service
|✔||Takeaway and delivery option available so you can enjoy a pizza and a beer from your holiday home. See here for our menus. Should you wish to order please call us on 01425 651 215 and we will reserve your time slot - payment will be taken over the phone so please have your payment card ready.|
|Outdoor Swimming Pool||✔||Our lovely outdoor swimming pool is finally open! Swim sessions must be booked prior online here. All sessions will be 1-hour. You will have a 15-minute grace period to arrive for your session before it made available to other guests. We politely request that you arrive at the pool 'swim-ready' however changing room facilities will be available. Our toilets and showers within the facility will also be open. Social distancing must continue to be adhered to in and around the pool.|
|Indoor Swimming Pool||✔||Our lovely indoor swimming pool is finally open! Swim sessions must be booked prior online here. All sessions will be 1-hour. You will have a 15-minute grace period to arrive for your session before it made available to other guests. We politely request that you arrive at the pool 'swim-ready' however changing room facilities will be available. Our toilets and showers within the facility will also be open. Social distancing must continue to be adhered to in and around the pool.|
|Gym||✔||Our newly refurbished gym is open to holidaymakers and gym members only. Unfortunately we will not be opening this facility for day visitors or providing day passes at this time, to help us limit capacity and abide by the government guidelines. Sessions are one-hour long and bookable here. - booking is advised to ensure access can be guaranteed. We ask that you arrive 'gym-ready' as changing room access is limited. Social distancing must continue to be adhered to at all times.|
|Woodside Inn||✔||We are OPEN! However for your own safety, please ensure there are no more than 2 households at a table at any one time and a minimum of 1m social distancing is being adhered to at all times. At this time we can only offer table service; so sit back, relax and we'll come to you! If you have chosen to eat outside, please make your way to our external ordering point where we will be able to take your food and drink order.|
|The Retreat Spa||✔||Our lovely Retreat Spa is now open! We will be operating by appointment only, these can be made via email, [email protected] Treatments currently available are all manicures and pedicures, lower body waxing (bikini, half leg and full leg) and our tanning services. Protective screens will be in place where required and our team will be in full PPE.|
|Woodside Suite & Entertainment||✔||The Woodside Suite will be hosting entertainment with a difference, with live shows, streamed from another location, kids entertainment and music displayed on the big screen. Keep a lookout mid July for our surprise street theatre making an appearance round park, too!|
|Cycle Hire Centre||✔||Great news! You can still hire a bike safely from us. Throughout this period, we do ask you to book online here. Then head to The Forest Hub where your bike(s) will be ready and waiting for you. All bikes are cleaned in between hire and our team will be wearing correct levels of PPE.|
|Outdoor Cinema||✔||We have two showings a week currently running on our outdoor cinema screens, every Thursday and Sunday! Our entertainments team will be there to ensure social distancing is being adhered to so you can safely grab a seat and sit with your family. Weather dependant. Please note; we will not be providing blankets at this time to ensure your utmost safety, so please remember to bring your own.|
|Village Shop||✔||Our on-site shop remains open for you to be able to get hold of all your everyday essentials. As with other shops at the moment, there are precautions in place and we ask you to adhere to these to ensure the safety of yourselves, other holidaymakers, owners and the park team. You will notice the following measures in place:
Queue management system - Sanitisation station at entrance -Limited capacity - Social distancing - Sneeze screens at tills - Contact-less payments only
|Activities & PLAY||✔||Great news! There are some activities that we feel we can run safely using socially distanced measures. Please note, that these are subject to weather conditions and team members having the correct levels of PPE to run the activities.|
|Adventure Playground||✔||Our Adventure Playground is open for you and your family to enjoy. However for your own safety, please ensure you are following Government advice around social distancing.|
|Arcade||✔||Our Arcade is open for you and your family to enjoy. However for your own safety, please use our sanitising stations available and ensure you are following Government advice around social distancing.|
|Guest Services||✔||Opening Times
9am - 6pm (Tues, Weds, Thurs, Sat & Sun)
9am - 7pm (Mon & Fri)
|Holiday Home Sales||✔||Opening Times
9am - 7pm (Everyday)
|Indoor Soft Play||❌||For your own safety, and in line with Government advice, our soft play area is currently closed.|
We’re able to offer pet friendly units to guests wishing to bring their dogs, and charge from £30 per short break (5 nights and under) and £50 per long break (6 nights or more), per dog. You are also welcome to bring your dog touring & camping, £2 per dog, per night at Tattershall Lakes and Whitecliff Bay.
Up to a maximum of two dogs are allowed per accommodation unit or per caravan and camping pitch. You can find out more about our dog friendly holidays by clicking the link.
The soft play area is suitable Under 6’s.
Yes, for the latest selection of children’s food available please visit your preferred parks’ Food and Drink page.
Yes you can hire a highchair for £12 during your online booking.
Yes you can hire a travel cot for £15 and add it to your online booking. Please note cot linen is not provided as most parents prefer to bring their own.
This will depend on the accommodation but caravans can usually only fit travel cots in the lounge area. Lodges can fit travel cots in the double bedroom but can be very tight though they can be placed in the twin bedroom but a bed will have to be removed. Please call 0330 053 7000 to find out more about fitting a travel cot in your accommodation type and arranging them to be fitted.
Pitching a gazebo, pup tents, an awning with annex or sleeping in awnings is not allowed at Sandy Balls.
All lodges, caravans and camping pods at Sandy Balls have BBQ stands provided. You can bring your own BBQ or disposable BBQ’s are available to purchase from the Village Store. We do ask you not to place them directly onto the ground, decking or picnic benches. Please dispose of them responsibly. Safari tents have a Gas BBQ.
Yes, we have picnic benches situated throughout the site. Lodges and caravans will also have seating allocated outside the property.
The number of adults and children in a lodge cannot exceed the number stated. A baby in a travel cot is also not acceptable if it’s over the maximum stated. For example, if you have 6 people already staying, even a baby would count as an extra person. Due to health and safety regulations, this is not allowed.
Yes, a parking space is provided for one car next to each pitch /accommodation unit. Guests with more than one vehicle will incur a charge and may be required to park second vehicles elsewhere on site at our direction.
Please refer to the accommodation section of our website, each accommodation category has full details of what is included with your stay.
Yes our caravans and lodges are supplied with bed linen.
We have a large Gym available on site. Guests must be 16 years of age to use this facility.
Yes, Sandy Balls has 1/3 mile of the beautiful river Avon, a challenging stretch of water with a variety of swims. Fishing tackle and bait can be purchased from the Cycle Centre. Closed season 15 March to 15 June.
We prefer guests not to bring commercial vehicles (vans, mini-vans etc) to Sandy Balls. Those guests who insist on using such vehicles will be required to park them away from pitches/accommodation areas at our direction.
Yes, we have several bike rack areas situated across the site for your convenience.
Yes, we are happy to book tables for parties of 10 or more guests, subject to availability. A restricted number of tables are available each day. Please call 01425 651213 to enquire and book. We do not take reservations in the Woodside Inn.
We have a limited number of bands allocated on a first come, first served basis for each bookable session but these cannot be guaranteed.
Sandy Balls is limited to the number of guests that can use the indoor pool at one time for health and safety reasons. This means at peak times (some school holidays and bank holidays) guests may have to pre-book a one hour swimming session online before they arrive for their holiday.
There are a limited number of bands allocated on a first come, first served basis for each bookable session but these cannot be guaranteed. The swimming system varies throughout the year but information will be emailed prior to your stay with any details if booking is required.
Yes, we have three launderettes available across the site containing washing and drying machines. The charge is £3.50- £3.75 per use.
Yes, we have bikes, tandems and tag-along available to hire for you to explore the forest routes and trails.
Yes, please ensure you know your lodge or pitch number when you place your order.
Wi-fi access is available in the main Village Square.
We can offer guests staying on park ice blocks for a 35p charge and a £1.50 deposit at the Sandyballs shop.
If you would like to swap them for frozen blocks again this will be a further 35p charge per block.
Your deposit is returned when the blocks are.
We’re excited to announce that Sandy Balls, Tattershall Lakes & Whitecliff Bay is still be able to offer activities and entertainment – with a few added precautions of course.
Instead of live performances, The Woodside Suite will be hosting live shows streamed from another location, kids entertainment and music. Not to mention our Outdoor Cinema showing will be running two showings a week too!
Our team have also been trained in hosting activities in a way where we can remain covid-safe and still have plenty of fun – with favourites returning such as target archery, crazy carts and more!
Along with your accommodation, Guest Passes are all included in the break’s price and provides everyone in your party full use of our on-park facilities and evening entertainment (where available)! Certain activities and services may also carry additional charges. Please note, at this time we cannot guarantee access to all facilities even with passes due to social distancing and safety assurances.